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Admin Tools

#14123 500 error

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 20 December 2012 18:00 CST

user40634

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (3.0.2)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (3.0.2)

Description of my issue:

I am getting a 500 error when I try to access another component in the admin panel called Contact Enhanced. It is only when I click on one of the contacts in the contact list. I disabled the Admin Tools plugin and I was able to access the contact. I think this is related to the htacess. I tried adding the admin component folder to the list at "Allow direct access, including .php files, to these directories", but that didn't solve the problem. Do you know how I may fix this?

This is the error I'm getting:

An error has occurred.
500 View not found [name, type, prefix]: contactenhanced, html, contactenhancedView

Thank you.

nicholas
Akeeba Staff
Manager

Let's make sure that the problem is indeed caused by Admin Tools and by which of its features. In order to do so, try the following:

Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue (I couldn't understand if this is the case reading your original reply), it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker and we can forget about the whole .htaccess aspect.

If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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