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Admin Tools

#14075 display google maps plugin

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Sunday, 11 November 2012 08:12 CST

Sunday, 11 November 2012 04:09 CST

user69965
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes, also "My components, modules or templates stopped working after using Admin Tools .htaccess Maker and how to determine and apply exceptions"

Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version:1.5.26
PHP version: 5.2.17
MySQL version: (unknown)
Host: harms-boettger.de
Admin Tools version: latest, pro version

Description of my issue:
Hi there, i installed the Admintools pro and i firt want to say thank you - its a great security tool für my web-pages.
Since i did, my google maps were not showing anymore. i use the google maps plugin, latest, from Mike reumer http://tech.reumer.net/. I used the chrome and searched für 404 errors and found nothing. I have no clue why it does not work. i also disabled the backend and frontend protection and allowed dorect access to plugins/content, where the plugin.php is located.

Could someone please help, i habe no additional ideas...thank you so much
best regards,

marc finke

Sunday, 11 November 2012 06:20 CST

nicholas
Hello Marc,

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 11 November 2012 07:14 CST

user69965
Hello Nicolas,
thank you for your detailed answer!

I did the following:
- error reporting level is set to none
- Disabling the admintools plugin: the google map is visible
- Activating admins tools: map invisible
- no errors in WAF security exceptions log.

==> Seemed to be an htaccess issue.
BUT changing the htaccess did not lead to show the map!

I tried to use chrome and searched for those 404 errors on the padge but did not find them.
(as described in htaccess exeptoons page). but i am no php pro...

Issue fixed:
I trail-and-errored the WAF configuration. It depends on the CSRF/Anti-spam form protection (CSRFShield). If its set to advanced, it does not work. if its set to basic, ot works!

So thanks again for your help.
Marc

Sunday, 11 November 2012 08:12 CST

nicholas

You're welcome, Marc! I am glad it's all working now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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