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#14070 IP gets auto banned even though it's on the whitelist

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by nicholas on Sunday, 11 November 2012 06:12 CST

Saturday, 10 November 2012 20:08 CST

Meleman
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.2.17
MySQL version: 5.0.91
Host: StableHost
Admin Tools version: 2.4.2

Description of my issue:
IP gets auto-banned even though IP is entered in the whitelist.

Security exception log shows Admin Query String are reasons for the ban.

What can I do to prevent this in the future? What setting do I need to adjust?

Thanks!

Sunday, 11 November 2012 06:12 CST

nicholas
You have to remove all Security Exceptions Log entries for this IP (tip: filter by IP, select all, delete). Moreover you have to go to Auto IP Blocking Administration and make sure that there are no records for that IP. If there are, delete them. Provided that you've done that and the IP is in the white list it will not get blocked anymore.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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