Support

Admin Tools

#14057 I don't recive update notifications from admin tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 09 November 2012 09:10 CST

VegardAa
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.8
PHP version: 5.3.3
MySQL version: 5.1.61
Host: Our own server (Runnin Centos 6.x)
Admin Tools version: (latest)

Description of my issue:
I get mails from other components such as Jcal. But when there is a new version of Admin Tools or Joomla, I don't get any mail from Admin Tools. The plugin is activated and it should send it to me, or the other super admin. Does Admin Tools respect the "Don't send system messages" under the users profile settings?

-V

nicholas
Akeeba Staff
Manager
The Joomla! Update Notification plugin of Admin Tools looks for two things: the user group must be 8 (the default Super User group) and the sendEmail column must be set to 1 (i.e. the user must be allowed to receive system messages). If your Super Admins belong to a different group and/or they are not allowed to receive system messages they won't receive update emails.

Furthermore please remember that in order to receive update emails you need traffic and there is also the cache aspect. Since this is a system plugin, it gets triggered by traffic, at most once every 10800 seconds (yes, that's pretty much 3 hours). Even then there's only a 20% chance that the plugin will fire; this is deliberate, avoiding multiple emails for reasons you probably don't want to read about. And then again, it will only send an email if an update is found. The availability of updates is cached and the cache is renewed every 6 hours. There's a big chance that the first 9 hours since an update is available, even if your site has lots of traffic, that you won't receive a notification email. If you don't have enough traffic this may be as much as a few days.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

VegardAa
Thanks for a great answer Nicholas! I'll check my settings and hopefully it'll work next time.

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!