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#14042 No backendaccess with htaccess in admin directory

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 09 November 2012 09:13 CST

Thursday, 08 November 2012 07:00 CST

CarlosC
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.7)
PHP version: (5.3.13)
MySQL version: (5.1.53-log)
Host: (dreamhost.com)
Admin Tools version: (2.4.1)

Description of my issue:

I have 2 identical Installations. One of theme is my testinstall. The only deference is, the testinstallation is additional passwordprotected via htaccess in the root and the robot.txt is
disallow /.

The problem is that I can´t access the backend at my main site www.messerguide.com using the htaccess to the admindirectory
At the test site it works fine. It is installed at a sub domain on the same server.
I am using the secured key function of the web firewall. But it is the same if I do not.
If I try to login to www.messerguide.com/administrator?xxxxxx.... I will be placed to
http://www.messerguide.com/index.php?option=com_virtuemart.

Is there any help without renaming the htaccess via ftp?

Best regards
Carlos

Thursday, 08 November 2012 08:19 CST

nicholas
Try removing .htaccess and .htpasswd from your main site's administartor directory. Log in to the site, go to Admin Tools and redo the admin password protection.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 November 2012 12:26 CST

CarlosC
Thank you first for your fast response.
To remove these 2 files I have tried first 2 or 3 times, after doing some other changes. F.e deleting the secred key or copy my test htaccess. But the mistake is allready the same. it seams to be something with the rewrite rule. But I don´t understand why it works at the testsub?

Thursday, 08 November 2012 12:28 CST

nicholas
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 09 November 2012 09:09 CST

CarlosC
Thank you for the detailed explanation.
I have tried all 3 options and nothing happened. So it was definitely not a problem by Admintools. At least I have deleted some extensions and not usefully plugins, made the new Joomla update from 2.5.7 to 2.5.8 and now it is fixed.
I don´t know exactly what was wrong, may be there was a file missing or something to much.
But thanks a lot it works!

Friday, 09 November 2012 09:13 CST

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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