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Admin Tools

#14019 continue 14010 issue

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 16 November 2012 14:31 CST

Tuesday, 06 November 2012 09:05 CST

allright
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.7
PHP version: 5.3
MySQL version: 4.1.22
Host: Siteground
Admin Tools version: 2.4.1

Description of my issue:
I apologize for the confusion.

This has been quite confusing to me, but let me give details again.
Right now, I do not have a problem with access to the website, front or back. However the other super admin gets a 504 error when admin tools plugin is enabled. No problem exists when it is disabled.

You might check All-Right Web Design. to see if you have an issue.

thanks

Tuesday, 06 November 2012 09:08 CST

nicholas
OK, now we can take it step by step and see what's going on. Right now, I can access your site's front-end and back-end. I want you to tell me if Admin Tools' plugin was enabled or disabled not that i tested.

I want you to toggle Admin Tools, i.e. if it's enabled then disable it. Then post back so that I can check again. Ask the other administrator to check from his end as well. This will tell us if it's something we can trace or it's something between his computer and the server which is causing the issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 06 November 2012 09:27 CST

allright
ok, it was enabled, and it is now disabled
the other admin can view the site now (disabled)

Tuesday, 06 November 2012 09:34 CST

nicholas
I believe that the other admin's browser is doing some strange redirection, ending up in an invalid URL which triggers this issue. I would recommend enabling the plugin and having the other admin try the following:
  1. Clear his browser's cache and delete all cookies for the www.allrightwebdesign.org and allrightwebdesign.org domains from his browser's cookie storage.
  2. Access the site as http://www.allrightwebdesign.org/administrator/index.php for the back-end and http://www.allrightwebdesign.org/index.php for the front-end


If this still doesn't work, he should try using a different browser. I've see strange results with some browsers (old IE versions and newer Firefox versions), but never something like that. But who knows?

If this still doesn't work, ask him to disable his Internet security / antivirus application and retry. I've seen certain such applications causing problems to various sites (e.g. AVG Antivirus with its Complete Internet Site Annihilation... er... "Link Checker" feature) – not just Joomla! sites.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 06 November 2012 09:41 CST

allright
thanks, can't do this right now as he is away from his computer. I will get back to you with results later.

Tuesday, 06 November 2012 09:44 CST

nicholas
OK, please do.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 November 2012 08:42 CST

allright

the problem has disappeared

thanks

Friday, 16 November 2012 14:31 CST

nicholas

You're welcome! I'm glad it works properly now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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