Support

Admin Tools

#13811 jos-Warning: JLIB_APPLICATION_ERROR_COMPONENT_NOT_LOADING

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 12 October 2012 15:36 CDT

user68730
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.7
PHP version: 5.3.17
MySQL version: 5.5.27
Host: Icdsoft.com
Admin Tools version: 2.4.0

Description of my issue: While I am logged in to my site, I am getting frequent "login failures". Then my site is not reachable. My home page becomes:


jos-Warning: JLIB_APPLICATION_ERROR_COMPONENT_NOT_LOADING

JSite -> initialise() @ /home/danjones/www/www/index.php:30
JApplication -> initialise() @ /home/danjones/www/www/includes/application.php:116
JApplication -> triggerEvent() @ /home/danjones/www/www/libraries/joomla/application/application.php:230
JDispatcher -> trigger() @ /home/danjones/www/www/libraries/joomla/application/application.php:642
JEvent -> update() @ /home/danjones/www/www/libraries/joomla/event/dispatcher.php:161
call_user_func_array() @ /home/danjones/www/www/libraries/joomla/event/event.php:71
plgSystemAdmintoolsPro -> onAfterInitialise()
plgSystemAdmintoolsPro -> IPFiltering() @ /home/danjones/www/www/plugins/system/admintools/admintools/pro.php:94
JError :: raiseError() @ /home/danjones/www/www/plugins/system/admintools/admintools/pro.php:542
JError :: raise() @ /home/danjones/www/www/libraries/joomla/error/error.php:251
JError :: throwError() @ /home/danjones/www/www/libraries/joomla/error/error.php:176
call_user_func_array() @ /home/danjones/www/www/libraries/joomla/error/error.php:214
JError :: handleCallback()
call_user_func() @ /home/danjones/www/www/libraries/joomla/error/error.php:765
plgSystemRedirect :: handleError()
JError :: customErrorPage() @ /home/danjones/www/www/plugins/system/redirect/redirect.php:109
JDocumentError -> render() @ /home/danjones/www/www/libraries/joomla/error/error.php:798
JDocumentError -> _loadTemplate() @ /home/danjones/www/www/libraries/joomla/document/error/error.php:107
require_once() @ /home/danjones/www/www/libraries/joomla/document/error/error.php:135
include_once() @ /home/danjones/www/www/templates/shadows_iv/error.php:13
SystemWarpHelper -> init() @ /home/danjones/www/www/templates/shadows_iv/config.php:21
JSite -> getParams() @ /home/danjones/www/www/templates/shadows_iv/warp/systems/joomla/helpers/system.php:93
JComponentHelper :: getParams() @ /home/danjones/www/www/includes/application.php:358
JComponentHelper :: getComponent() @ /home/danjones/www/www/libraries/joomla/application/component/helper.php:92
JComponentHelper :: _load() @ /home/danjones/www/www/libraries/joomla/application/component/helper.php:43
JError :: raiseWarning() @ /home/danjones/www/www/libraries/joomla/application/component/helper.php:415
JError :: raise() @ /home/danjones/www/www/libraries/joomla/error/error.php:276


Please help....Thank you in advance!

nicholas
Akeeba Staff
Manager
Here's what happens. Someone visits your site from an IP address which you have black-listed. Admin Tools detects that and tries to show a 403 Forbidden error. Your template screws up trying to do that and throws this indecipherable error message you posted.

One way to show a more intelligible error message is setting the "Show errors using a customisable HTML template" parameter in Admin Tools' Web Application Firewall to Yes.

That said, if your site remains inaccessible it means that you have blacklisted the IP address of something used to access your site such as a CDN server, a load balancer or a reverse proxy. I'd recommend emptying your IP black list in Admin Tools and be very careful at what you put in there.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user68730
Thank you....This seems to have stopped the problem!

nicholas
Akeeba Staff
Manager
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!