Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No - none relevant
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.7
PHP version: 5.3.x
MySQL version: 5.1.x
Host: (optional, but it helps us help you)
Admin Tools version: 2.3.2

Description of my issue:
I have seen this a few times on different sites with different admin users and I'm stumped.

They log in to the backend using the correct admin secret word, login goes fine, they surf around the backend but for some reason get kicked out to the homepage with an exception getting raised 'admin query string'.

What reason would there be for them to get kicked out when they logged in ok? I have a hunch it might be linked with their session timing out and them loggin back in, could their session id get confused where Joomla lets them back into a cached page but then admin tools throws a wobbly thinking they didn't use any secret word so boots them out?

It has happened a few times and it annoys clients, especially when they get the 'you are a hacker...' notice which I try to change so isn't so pointed. Sometimes they also get auto-banned as they keep loading the old page. I add them to the whitelist (in the configure WAF) and this works but if they were on a dynamic IP this wouldn't resolve it for long.

Any thoughts would be welcome,

Keep up the good work!

Dave

Hi,

Thanks for all the advice and thorough explanation. I'll ensure to tell clients to login again if they get booted out instead of trying to hit back or something else.

In terms of the messages, I do update these but it seems as though whenever I upgrade admin tools my override messages get blanked/returned to default and it doesn't store my values in these two fields, all the rest of the settings are fine??

Cheers,

Dave