Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5
PHP version: (unknown)
MySQL version: (unknown)
Host: CloudAccess
Admin Tools version: current
Description of my issue:
Hi Nicholas - great support strings - thank you.
I installed Admin Tools a couple of days ago after discovering that spammers had taken advantage of my summer vacation to bombard a site I am developing with garbage comments (being new to Joomla and website design in general, I had been procrastinating dealing with security issues. Paid the price, too.).
I successfully set up a secret login URL and password but apparently did not save the page when I entered my IP into the whitelist and changed the lock-out settings from 3 per hour to something more generous. Yesterday, I noticed that I was being bounced out of AdminTools whenever I clicked 'save' or tried to navigate from Admin Tools to another component (without logging out). Then I got a password request to re-enter Admin Tools and although I entered the same password I had written down, I got bounced to the home page. Since then, whenever I try to view even the front end of the site I get an error message that the computer has failed to connect to the server and the operation has timed out. CloudAccess confirms that they have no problem viewing the site, and that it is loading quickly. I saw your instructions for disabling the WAF but am also unable to connect via FTP (I get the same 'timed out' error there).
Last night, my father (a proper developer, unlike myself) was kind enough to login using my user credentials from a different location and had no problems doing so. He discovered that I had apparently not saved the WAF settings with my IP whitelisted and added my IP to the whitelist for me. He also found that I had in fact been blacklisted and removed my IP from the blacklist. He also noticed that the reasons given for the blacklisting were admin queries that sounded, over the phone, like simple efforts to call up other components (alas, being unable to get in I can't give you any better information than that). These changes made no difference; moreover, I have now waited more than the 1 day that WAF defaults say I should have been locked out and yet I still cannot access the home page, FTP or the administrator.
What am I doing wrong? I have cleared all cache and cookies on each of 3 different browsers and 2 different computers (1 PC, 1 Mac). Noone else seems to be having trouble viewing the site. Any suggestions would be much appreciated; if need be I can take advantage of CloudAccess' backup restore but would like to understand the problem so I know how to avoid it again.
Thanks,
Cheryl
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5
PHP version: (unknown)
MySQL version: (unknown)
Host: CloudAccess
Admin Tools version: current
Description of my issue:
Hi Nicholas - great support strings - thank you.
I installed Admin Tools a couple of days ago after discovering that spammers had taken advantage of my summer vacation to bombard a site I am developing with garbage comments (being new to Joomla and website design in general, I had been procrastinating dealing with security issues. Paid the price, too.).
I successfully set up a secret login URL and password but apparently did not save the page when I entered my IP into the whitelist and changed the lock-out settings from 3 per hour to something more generous. Yesterday, I noticed that I was being bounced out of AdminTools whenever I clicked 'save' or tried to navigate from Admin Tools to another component (without logging out). Then I got a password request to re-enter Admin Tools and although I entered the same password I had written down, I got bounced to the home page. Since then, whenever I try to view even the front end of the site I get an error message that the computer has failed to connect to the server and the operation has timed out. CloudAccess confirms that they have no problem viewing the site, and that it is loading quickly. I saw your instructions for disabling the WAF but am also unable to connect via FTP (I get the same 'timed out' error there).
Last night, my father (a proper developer, unlike myself) was kind enough to login using my user credentials from a different location and had no problems doing so. He discovered that I had apparently not saved the WAF settings with my IP whitelisted and added my IP to the whitelist for me. He also found that I had in fact been blacklisted and removed my IP from the blacklist. He also noticed that the reasons given for the blacklisting were admin queries that sounded, over the phone, like simple efforts to call up other components (alas, being unable to get in I can't give you any better information than that). These changes made no difference; moreover, I have now waited more than the 1 day that WAF defaults say I should have been locked out and yet I still cannot access the home page, FTP or the administrator.
What am I doing wrong? I have cleared all cache and cookies on each of 3 different browsers and 2 different computers (1 PC, 1 Mac). Noone else seems to be having trouble viewing the site. Any suggestions would be much appreciated; if need be I can take advantage of CloudAccess' backup restore but would like to understand the problem so I know how to avoid it again.
Thanks,
Cheryl
