Support

Admin Tools

#13485 Blocked front-end RokGallery images

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 10 September 2012 02:57 CDT

user67768
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.3.15
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: 2.3.2

Description of my issue:

I am using RokGallery to display images in my site. The way RokGallery works is the following
1. Create Gallery, specify tag
2. Upload images and asign the above tag
3. Create rokgallery module and link it to the created gallery.
4. The module displays clickable thumbnails which link to the full image

The images are stored by default in folders within ....media/rokgallery

Before i installed admin tools i created a few galleries which work perfectly.
After installing and setting up admin tools the OLD galleries still work perfectly. Every time i create a new gallery however i have a problem in the front end.

Problem description:
The thumbnail images appear properly, however when i click on the thumbnails i am getting a "Image not Found" error instead of the full image.

If i right click on the thumbnail and open in new window then i get a 403 Forbidden error, You don't have permission to access....

As said before, this is ONLY for new galleries. The above method works for old galleries/images that i made before installing Admin Tools.

Setting the Front-end protection in Admin Tools to No fixes the problem so something must be wrong here.

The "media" folder is also included in the "Front-end directories where file type exceptions are allowed" setting.



Now, if i add the image link to the exceptions list then the problem goes away. However this is a lot more time consuming as i have to add every file seperately...

Link to the new Gallery with the problem
http://www.stunning-corals.nl/testsite/index.php/info/beurzen/ectotherma-2012

The following Gallery was created before installing Admin Tools and is working properly
http://www.stunning-corals.nl/testsite/index.php/info/beurzen/vivarium-2012

nicholas
Akeeba Staff
Manager
Please follow our .htaccess troubleshooting step-by-step instructions. It will allow you to find the exact exception you have to add to .htaccess Maker.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user67768
Dear Nicholas,

Thank you. I found that file media/system/js/mootools-more.js had to be added to the exceptions list. This however didnt solve the problem.

Adding the media/system/js folder to the Allow direct access, including .php files, to these directories field also had no effect but using the whole media folder (so without /system/js) seems to have worked

nicholas
Akeeba Staff
Manager
You do not need to add Javascript files to the exceptions list; they are always exempt from blocking as per the allowed file extensions list.

Now, since you had to exclude the entire media folder I guess that your real problem is that your files have an extensions of JPG instead of jpg which causes them to get blocked. You could simply add the uppercase JPG extension in the allowed file extensions list for the front-end in .htaccess Maker.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!