Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? yes
https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? Not all
Joomla! version: (2.6.3)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you) Cloudaccess
Admin Tools version: (I believe it was just updated to latest prior to lock out)
Description of my issue:
I have a user name and password that I set up and did not change (knowingly). I get a 401 authorization request when I try to access backend. I have already gone into FTP Filezilla to change main.php to main-disable.php within system, admintools folder, as mapped out on the atwafissues.html page above.
After that I erased all history in cache. I am still getting the login requirement pop up when trying to access backend.
I originally set up my ip as a whitelisted ip.
Here's the catch....
We like euro football here and are in the states so we downloaded a program that is a VPN service to watch euro football on internet. The thing is, I am certain I am putting the right password and user name into the Admintools authorization request. And I have tried several variations to account for possible typo, etc... But my browser saved the login info for me.
I have shut down the VPN service software and checked whatsmyipaddress and it is correct to my location and system.
I am still getting a request for admin password to enter backend (for which I apparently have wrong one) even after shutting down browser, clearing cache, and restarting. I have checked this on chrome, safari, and firefox. Still same request.
What am I missing? What do you suggest I try next to get into backend? I can get in to admin on frontend to post new articles but that is all.
I don't have access to another computer. Just this one. See attached pop up on Firefox as example.
Have I read the related troubleshooter articles above before posting (which pages?)? yes
https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? Not all
Joomla! version: (2.6.3)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you) Cloudaccess
Admin Tools version: (I believe it was just updated to latest prior to lock out)
Description of my issue:
I have a user name and password that I set up and did not change (knowingly). I get a 401 authorization request when I try to access backend. I have already gone into FTP Filezilla to change main.php to main-disable.php within system, admintools folder, as mapped out on the atwafissues.html page above.
After that I erased all history in cache. I am still getting the login requirement pop up when trying to access backend.
I originally set up my ip as a whitelisted ip.
Here's the catch....
We like euro football here and are in the states so we downloaded a program that is a VPN service to watch euro football on internet. The thing is, I am certain I am putting the right password and user name into the Admintools authorization request. And I have tried several variations to account for possible typo, etc... But my browser saved the login info for me.
I have shut down the VPN service software and checked whatsmyipaddress and it is correct to my location and system.
I am still getting a request for admin password to enter backend (for which I apparently have wrong one) even after shutting down browser, clearing cache, and restarting. I have checked this on chrome, safari, and firefox. Still same request.
What am I missing? What do you suggest I try next to get into backend? I can get in to admin on frontend to post new articles but that is all.
I don't have access to another computer. Just this one. See attached pop up on Firefox as example.
