Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes - nothing touches it.
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Read the whole thing
Joomla! version: Joomla! 2.5.6
PHP version: Joomla says its 5.2.17 but GoDaddy tells me it's 5.3
MySQL version: (unknown)
Host: GoDaddy
Admin Tools version: 2.5.6
Description of my issue:
A while back I posted this post (12335 – Homepage is blank (but will load with a refresh) regarding an issue I was having with my client's site: http://speakourlanguage.com/.
What happens is, the homepage frequently loads completely blank, especially after a browser cache clearing or when we log out of Joomla's backend. It almost always happens to people who visit the site for the first time, which is obviously rather a bad thing.
After an immense amount research, we've finally figured out that it must be some sort of conflict between Admin Tools and a component called Smart Slider. When we disable the Smart Slider module on the homepage, the issue goes away. Conversely, when said module is enable and the Admin Tools system plugin is disabled, there is no issue.
Can anyone think of why this might be happening and how we may work to avoid this in the future? I really like both components so I'd hate to have to stop using one of them. I'm happy to provide login details to anyone who asks. Thanks so much!!!
Have I read the related troubleshooter articles above before posting (which pages?)? Yes - nothing touches it.
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Read the whole thing
Joomla! version: Joomla! 2.5.6
PHP version: Joomla says its 5.2.17 but GoDaddy tells me it's 5.3
MySQL version: (unknown)
Host: GoDaddy
Admin Tools version: 2.5.6
Description of my issue:
A while back I posted this post (12335 – Homepage is blank (but will load with a refresh) regarding an issue I was having with my client's site: http://speakourlanguage.com/.
What happens is, the homepage frequently loads completely blank, especially after a browser cache clearing or when we log out of Joomla's backend. It almost always happens to people who visit the site for the first time, which is obviously rather a bad thing.
After an immense amount research, we've finally figured out that it must be some sort of conflict between Admin Tools and a component called Smart Slider. When we disable the Smart Slider module on the homepage, the issue goes away. Conversely, when said module is enable and the Admin Tools system plugin is disabled, there is no issue.
Can anyone think of why this might be happening and how we may work to avoid this in the future? I really like both components so I'd hate to have to stop using one of them. I'm happy to provide login details to anyone who asks. Thanks so much!!!
