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Admin Tools

#13307 Can't login to my site backend after install of Admin Tools Pro.

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Sunday, 19 August 2012 01:51 CDT

Saturday, 18 August 2012 22:51 CDT

nemmar
Hi,

I just bought Admin Tools Pro today so I haven't yet read a lot of the documentation and help/install pages. I installed the extension and did the first page of settings as mentioned in the documentation at
https://www.akeebabackup.com/documentation/admin-tools/ch01s04.html

Now I can't log into my site and the site backend is a blank page with a message like:
"You are a spammer, hacker or a bad person"

I searched this forum search box for that phrase and got no results so I'm posting this ticket. I did delete the .htaccess file created by Admin Tools Pro on the install page instructions. Then I uploaded my prior .htaccess file via FTP to my site and I still can't login. Yes, I am using the Administrator secret URL parameter for the site backend login.

So I'm sure this is a common problem issue with the install of Admin Tools Pro and you probably can give me an easy solution for this problem. Yes, I could read through ALL the documentation to find out all the possible solutions and issues that come up with a new installation. But since I really don't have time for my site to be offline for a day while I go through all the documentation, please let me know what I should do to fix this problem and finish the Admin Tools Pro installation.

Thanks for any advice!

Sunday, 19 August 2012 01:51 CDT

nicholas
I am not sure why you closed the ticket. Perhaps you found the solution yourself? In any case, at least for the benefit of future searches, the troubleshooting procedure is laid out here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html

Since you got blocked due to the administrator secret URL parameter, I'd suggest using a URL like http://www.example.com/administrator/index.php?yourSecretWord instead of http://www.example.com/administrator?yourSecretWord. This is a workaround to a common server limitation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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