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Admin Tools

#13037 Installation Admin Tools 2.2.10

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 25 July 2012 16:05 CDT

Wednesday, 25 July 2012 04:06 CDT

florisjan
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.6)
PHP version: (5.2.4)
MySQL version: (5.0.96)
Host: (optional, but it helps us help you)
Admin Tools version: (2.2.9)

Description of my issue:
Using the link in the notification-email for the new version 2.2.10 my website opened and had to logon manually (I thought that in former relaeses it went atomatically).
Then used the icon in AT 'there is a new version' and the installation went wrong (No XML file).
I searched in the tmpfile via FTP and found out that the owner of the downloaded file was the server in stead of ftp-user.
I removed this zip and tried to install 2.2.10 as extension (not removing the old one) and got error 'Can not open archive-file'. This zip has as owner the ftp-user.

Then I unzipped the 2.2.10 file to the tmp-dir (actually I made a subdir called AT) and tried to install via that way. The result a restorepoint via AKbackup; followed by a not-html-screen showing that the installation succeeded; BUT trying to come back to my backend I saw that the installation didn't work.

I face this problem on all my websites that are now Joomla 2.5.6.

I hope you can help me.

Met vriendelijke groet, kind regards, Floris Langendam

Wednesday, 25 July 2012 04:17 CDT

nicholas
This sounds like a permissions issue. You lost me where you said "not-html-screen showing that the installation succeeded". I have no idea what that means. Let's try going through the manual uninstallation/reinstallation procedure.

In order to perform a manual file uninstallation, please follow this procedure. Using an FTP programme, please remove the following files and directories, in the order outlined below:

plugins/system/admintools
plugins/system/atoolsjupdatecheck
plugins/system/atoolsupdatecheck
administrator/modules/mod_atjupgrade
components/com_admintools
administrator/components/com_admintools

Then, please download the ZIP package of Admin Tools from our Downloads area and install it on your site.

If the installation fails again, please follow the installation troubleshooting instructions. Please note that even though the instructions talk about Akeeba Backup they also do apply to Admin Tools (and any other Joomla! component, for that matter); just substitute Akeeba Backup with Admin Tools.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 July 2012 05:03 CDT

florisjan
I followed all your steps about removing files and directories, then I followed your steps described in the installation troubleshooting instructions and teh result is no Admin component anymore, because after trying to install thew component via the Joomla-installer I get this (dutch) error: Kan het archiefbestand niet openen (cannot open archive-file).

Met vriendelijke groet, kind regards, Floris Langendam

Wednesday, 25 July 2012 05:05 CDT

nicholas
This error means that either Joomla! could not upload the installation ZIP archive in the temp-directory or could not read it. I'm sure we're missing something basic. I'll have to take a look myself.

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:
  1. The URL to your site's administrator login page
  2. Super Administrator username and password
  3. FTP connection information

Please allow up to 24 hours for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 July 2012 10:08 CDT

nicholas
I know this doesn't make any sense, but the second time I tried installing it, it actually worked. I didn't change anything, I just checked the permissions and tried installing the package twice :s For what is worth, I redownloaded the installation package before attempting the installation for a second time on your site. I suspect that at some point the download which was being served was somehow corrupt. You may want to redownload the installation ZIP file before attempting to upgrade the component on your other sites.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 July 2012 14:40 CDT

florisjan
Thanks for your help. I could update al my sites with the new version 2.2.10.

Met vriendelijke groet, kind regards, Floris Langendam

Wednesday, 25 July 2012 16:05 CDT

nicholas
You're welcome! I'm glad we could solve this :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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