Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes. Admin Tools troubleshooting
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.2.17
MySQL version: 5.5.23-55
Host: hostgator
Admin Tools version: 2.2.9
Description of my issue:
Client was blocked out of the site by the auto IP ban. I have
But the user still cannot get access to the admin login page. She gets kicked back to the home page each time she goes to the admin url, with or without the secret url parameter.
She's using Firefox 13.0.1 browser, also tried it in Safari.
Have I read the related troubleshooter articles above before posting (which pages?)? Yes. Admin Tools troubleshooting
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.2.17
MySQL version: 5.5.23-55
Host: hostgator
Admin Tools version: 2.2.9
Description of my issue:
Client was blocked out of the site by the auto IP ban. I have
- Removed all exceptions for their IP from the Security Exceptions Log
- There are currently no IP's listed in the Site IP Blacklist or the Auto IP Blocking List
- Added her IP to the "Never Block these IPs" box
- Allow admin access only to IPs in Whitelist is set to No
- Disallow site access to IPs in blacklist is set to Yes
But the user still cannot get access to the admin login page. She gets kicked back to the home page each time she goes to the admin url, with or without the secret url parameter.
She's using Firefox 13.0.1 browser, also tried it in Safari.
