Support

(I just closed the other ticket with the same subject)

Accessing http://www.gvmp.aero from my Mac causes the http://www.gvmp.aero/offline.html file to appear. This is normal and it means the Emergency Off Line mode (EOM) is working. However, as you might have read in the documentation, when your site is in EOM all SEF URLs no longer work. You can't have SEF URLs and EOM at the same time, unfortunately. While you are debugging your site you have to go to Global Configuration and set the SEF URLs off.

On the other site you mentioned in the other ticket there was no offline.html file and the site was not set to EOM.

If you try accessing your site from your own IP address you will never see the offline.html page. That's what EOM is supposed to do. If you try accessing the site form a different IP (e.g. a mobile phone connected to the Internet via 3G, but not over Wi-Fi to the same router your PC is connected on) you will see the offline.html page successfully, just like I do from over here.

Regarding the remaining issue, it's caused by a core Joomla! plugin. Go to your site's back-end and disable the "System - Language Filter" plugin. Then go to Global Configuration and make sure that "Search Engine Friendly URLs" is set to No. If you are using a third party SEF component (e.g. sh404SEF, AceSEF, ...) please also make sure that it's disabled as per its developer's instructions. Otherwise it may still be generating SEF URLs, despite your Global Configuration setting. Finally, please clear your browser's cache.

Hm, I'm trying very hard to debug this "my tickets don't show up" issue. Murphy's Law kicks in really hard: whenever I try issuing test tickets with a new user account I can see the tickets just fine. Ugh! More troubleshooting to do I guess.

Regarding your site, I just retried visiting http://www.gvmp.aero. It still shows the offline.html page just fine. Google Chrome, Firefox, Safari and Opera on my MacBook Pro. If you check your logs and see an IP from Greece, that's me :) If you have any more doubts, I can fire up my Win7 laptop and check with IE9 as well.

However, I can tell you upfront what the problem is:

I just tried with a smartphone connected over Wifi and the offline page wasn't there.

Since you're connected on Wi-Fi, you share the same public IP with all of your PCs and other Internet connected devices. That's why I said you need to use your cell connected over 3G. This is the only way to give it a different IP address. Remember, EOM filters by IP address. All devices under the same IP as the device which activated EOM will have access to the site. Only if you access your site through a different IP shall you see the offline.html file.

Emergency Off-Line is activated immediately, no matter what your SEF mode is and so on. Visitors from different IPs will always see the offline.html page.

The only difference is what happens when you visit your site from "your" IP, i.e. the IP from which you activated EOM. EOM works by overwriting your .htaccess file. By doing that, it screws up SEF URLs until you disable EOM. Remember, since your visitors see the offline.html file, the SEF URLs are indifferent to them, they can't access them anyway. They only matter to you. Since EOM's .htaccess doesn't allow you to use SEF URLs you have to disable the SEF URLs option in Global Configuration and any SEF components. Since Joomla!'s language plugin may try adding a language code to your site's URL, you have to disable that too. Strictly speaking, you only have to do that if you want to access your site from "your" IP while EOM is enabled.

You're welcome!