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Admin Tools

#12800 User can not login and change of user not possible

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by nicholas on Wednesday, 27 June 2012 11:16 CDT

Wednesday, 27 June 2012 10:54 CDT

user53385
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Y
Have I searched the tickets before posting? Y
Have I read the documentation before posting (which pages?)? Y
Joomla! version: 2.5.6
PHP version: 5.3.3
MySQL version: 5.1.52
Host: (optional, but it helps us help you)
Admin Tools version: 2.2.9

Description of my issue:
After installing AT, super user can not change group setting from another user for ex to "Administrator". It rusults in a 403 page. Additionally no other user can login in admin area anymore.
I uninstall AT and both is possible again.
Any idea?
THX
Matthias

Wednesday, 27 June 2012 10:56 CDT

nicholas
I believe you have to read this: https://www.akeebabackup.com/documentation/troubleshooter/atspecialusers.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 27 June 2012 11:14 CDT

user53385
OK, that´s OK now, I can change users. But the login part of my question is still open.

THX

Wednesday, 27 June 2012 11:16 CDT

nicholas
That's difficult for me to answer, because I can't replicate it (and thousands of other users obviously don't have the same problem, either, or it would be a bug fixed since a very long time ago). I'll have to get you troubleshoot this issue.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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