Support

Admin Tools

#12744 Problem with V 2.2.8

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 22 June 2012 01:10 CDT

Thursday, 21 June 2012 23:09 CDT

user3104
Mandatory information about my setup:
Joomla 2.5.6 Admin Tools 2.2.8

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (2.5.6)
PHP version: (5.3.3)
MySQL version: (5.0.95)
Host: (optional, but it helps us help you)
Admin Tools version: (2.2.8)

Description of my issue:

I had a site running Joomla 1.6 and I used the updater within Joomla to update it to the latest version. Then I installed Admin Tools, but I have an issue where it will not accept my Download ID, so I always get the red bar at the top, and also some of the icons are missing. The .Htaccess Creator is missing.

I have tried to uninstall and re-instal, but no luck.

I have attached a screen shot - I am not sure how to fix this.

Cheers
John

Friday, 22 June 2012 01:10 CDT

nicholas
For your information, the location of the Professional version's downloads as well as download and installation instructions can be found in our Instructions page.

How do you know if you have Core or Professional? Go to your site's back-end and go to Components, Admin Tools. Does it read "Admin Tools Core" or "Admin Tools Professional"? If it's reading Core you have the wrong version.

In order to upgrade Core to Professional you have to do this. First come to AkeebaBackup.com and make sure you are logged in. Then go to Download, Admin Tools from the top menu. Click on the latest release (listed on the top of the page). In the new page you will see the available downloads for the release. The item at the top of the page reads Admin Tools Professional. Click on it to download the installation ZIP file. Now go back to your site and click on Extensions, Manage Extensions. Use the Browse button to locate the installation ZIP file and click on Update and Install. Then go back to Extensions, Manage Extensions and perform the same installation procedure a second time. It is of paramount importance that you perform the installation TWICE. Do not uninstall before each of the installations.

If you already have Admin Tools Professional and are still getting the yellow banner, you have entered the wrong Download ID. Please follow our instructions to enter the correct Download ID. If you did and still get the yellow banner, you have most likely missed a digit or inserted a space before or after the Download ID. Please go to the Options page of the component, delete the Download ID and type it in instead of copying and pasting it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!