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Admin Tools

#12742 Renewal Access Not Displaying in Account

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 22 June 2012 01:16 CDT

Thursday, 21 June 2012 18:31 CDT

fuzzyminds
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: Not applicable
PHP version: Not applicable
MySQL version: Not applicable
Host: Not applicable
Admin Tools version: latest

Description of my issue: I renewed my license for Admin Tools Pro, but it is not accessible in my account, only the renewal for Backup Pro I did the same day shows in my account. I sent and e-mail to Nicholas on Tuesday June 19th, and have not received any response.

Timothy

Friday, 22 June 2012 01:16 CDT

nicholas
Hello Timothy,

I had never received an email from you on June 19th. It seems that you tried buying the AKEEBAPRO subscription before the ATPRO subscription was paid, or at least before PayPal notified us that the transaction is complete or pending approval. This caused the ATPRO subscription attempt to be erased from your subscriptions history. I have now manually activated your ATPRO subscription. You should have also received an email about it. Please log out and back in to your account in order to have access to Admin Tools Professional.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!