Support

Admin Tools

#12625 Ht access maker - Redirect www and non-www adresses

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by user27991 on Saturday, 16 June 2012 10:33 CDT

Tuesday, 12 June 2012 09:43 CDT

user27991
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (1.5 latest)
PHP version: ( 5.3.2-1ubuntu4.9 )
MySQL version: (5.1.41-3ubuntu12.10 )
Admin Tools version: (latest)

We have been using Admin Tools for some time and also a Redirect component called REDJ
Both worked together fine
Until I as told the other day I should be Redirecting www and non-www adresses on our site
So I set the setting in .htaccess maker

Just recently I realised that all the Redirect rules I had setup in REDJ were coming up with error messages.

On testing REDJ worked again when I turned off the redirecting off www and non www addresses

I have been talking to Luigi at REDJ to try and identify the problem

Just wondering if you could share your amazing wisdom!

I am groping in the dark as usual

Andrew


Tuesday, 12 June 2012 09:47 CDT

nicholas
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 16 June 2012 10:33 CDT

user27991
Hi Nicholas
Thanks for the reply
Sorry it took a while to answer
The other developer agreed that he had a conflict with Admin Tools HTAccess settings. Unfortunately the suggested fix didnt work
Decided since we are upgrading to J2.5 soon to leave it alone and then see how things are

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!