Support

Let's try something else. Delete the plugins/system/admintools directory. This will remove the code files of the plugin, so the plugin is not even loaded. If the problem persists, it's not related to the plugin. In that case I want you to explain what "locked out" means. Do you get a blank page? A specific error message? The more descriptive you are the better I will understand what is going on and the better I will be able to help you.

Nope, this is an unrelated error. You have enabled Joomla!'s LDAP user authentication plugin. This is what is throwing the error, not Admin Tools.

You're welcome, Ian! Normally you can just disable that plugin from the plugins manager. If you can't log in to your site, you can always rename the plugins/authentication/ldap directory to ldap.bak and Joomla! won't be able to find that plugin anymore, therefore skip it and not load it.

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Hi Ian,

Hm, in retrospect I think I was trying to solve the wrong problem. Your inability to login must have happened right after using Admin Tools' Super Administrator ID feature and a subsequent accidental deactivation of the regular user account. For more information read the documentation of that feature and this page: https://www.akeebabackup.com/documentation/troubleshooter/atsaid.html