Support

Admin Tools

#12452 Asking for Download ID but already entered

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 28 May 2012 02:39 CDT

Monday, 28 May 2012 02:20 CDT

user52547
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: 2.2.6

Description of my issue:

I updated Admin Tools and now it says in a glowing yellow box: You need to specify your Download ID before you can receive updates for Admin Tools Professional. For more information please follow our instructions.

The download ID has been entered for a long time and is correct.
Edited by user52547 on 2012-05-28 02:22 CDT

Monday, 28 May 2012 02:39 CDT

nicholas
Please go to our downloads page, download a fresh copy of the component, then go to your site's Extensions, Manage Extensions and install the package. Do not uninstall your existing copy of Admin Tools beforehand. This should solve this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!