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Admin Tools

#12430 Admin Tools Pro upgrade and installation issues

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Saturday, 26 May 2012 08:15 CDT

Friday, 25 May 2012 18:31 CDT

pmcauchi
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:
After successfully installing version 2.2.5 on my Joomla 2.5.4 system I got the Download ID from this site and followed the instructions. I inserted the Download ID in the AkeebaBackup.com Download ID field and it gives me an error message (Could not save data. Error: The database row is empty.) when I try to save it. See attached screenshot. I have this successfully running on another website of mine and no problems. What should I do in this case?

Saturday, 26 May 2012 03:05 CDT

nicholas
Admin Tools, like all of our components, is using Joomla!'s com_config to display and handle its component parameters. That's why parameters are shown in a popup window: we are loading a core Joomla! component (not developed by us) in that popup. The error message you get comes from Joomla!'s core com_config component. Since I am not the author of that code I can not really help you. At best I can propose a workaround and a typical course of action for getting help with Joomla! issues.

First, I'd suggest trying to reinstall Admin Tools without uninstalling it first. If that doesn't work, please start a thread in the official Joomla! Forum stating the error message you get. Most likely there's someone who knows what that error message means.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 26 May 2012 07:51 CDT

pmcauchi
Installed the new update Admin Tools 2.2.6 over the existing 2.2.5 and the problem went away. Case closed.

Saturday, 26 May 2012 08:15 CDT

nicholas
Yes, that also works. Reinstalling or updating a component causes Joomla! to create any missing #__extensions table records. I'm glad that's solved now!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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