Support

Admin Tools

#12190 Community builder and Admin Tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 07 May 2012 07:26 CDT

user63235
Mandatory information about my setup:
I have installed Admin Tools pro. No real changes to the settings. Just plain install.
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.4
PHP version: 5.2.17
MySQL version: (unknown)
Host: your-webhost.nl
Admin Tools version: 2.2.5

Description of my issue:
After installation of Admin Tools, I cannot use the Community Builder registration anymore. It is crucial to my website. I have read that there were some issues with the registration, because the login bypasses the Joomla login system. I cannot bypass the registration of Community builder, because I need a registration form containing more than the usuall fields.

I need a way to bypass this security problem (not using the Joomla registration form), but still having a secure database.
If it is not possible to do, I need a refund.
(If not the problem with Community Builder, this is a very nice security tool!)

nicholas
Akeeba Staff
Manager
Actually, I've answered that in the past. You just need to disable the CSRFShield in the Configure WAF page. If you are trying to log in with a Super Administrator account you also need to disable the "Forbid front-end Super Administrator login" option, otherwise Admin Tools will do as instructed and forbid you from logging in.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user63235
CSRF/Anti-spam form protection (CSRFShield) and Forbid front-end Super Administrator login are by default set to no. And in my settings they are set to no as well. Still registering through the community builder registration form is not possible (and was before). I only get an email that somebody registered, but the client does not receive any emails and the user is not visible in the list of registered users.

nicholas
Akeeba Staff
Manager
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user63235
Hello Nicholas,
Thank you for your fast reply.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.


This one helped me to figure out I was the one making the problem. I was using the wrong registration form! No wonder that nothing showed up in the user list. Thank you for your great support!

Daniel

nicholas
Akeeba Staff
Manager
You're welcome! Sometimes the easiest answers are the ones we're least inclined to pursue. Oh, believe me, I've been in your shoes too many times :) I'm glad it's all fixed now!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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