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Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: 5.2.17
MySQL version: 5.1.61
Host: Bluehost
Admin Tools version: 2.2.5

Description of my issue:

Since I installed Admin Tools 2.2.5, the firewall settings are lost every two or three days. I notice it when I stop receiving my notification mails, so I look into firewall settings an they are blank.

I tried uninstalling and reinstalling admin Tools (using the joomla uninstaller. is there any manual uninstalling that you recommend?). The admin tool pluging is the first one in the list. My IP is not in the white list or exception list.

Do you have any suggestion?, I don't know how to troubleshoot this.

Thanks in advance.

Hi Nicholas. Following the ticket #12182 (that has the same case as me), my firewall settings were just deleted, and this is that contains right now the admintools_storage table:

{"timestamp_session_optimize":1336426604,"timestamp_session_clean":1336423003,"timestamp_cache_clean":1336423003,"timestamp_cache_expire":1336423004,"timestamp_clean_temp":1336426604,"latestjversion":"{\"installed\":{\"version\":\"1.5.26\",\"package\":\"http:\\\/\\\/joomlacode.org\\\/gf\\\/download\\\/frsrelease\\\/16890\\\/73390\\\/Joomla_1.5.26-Stable-Full_Package.zip\"},\"current\":{\"version\":\"1.5.26\",\"package\":\"http:\\\/\\\/joomlacode.org\\\/gf\\\/download\\\/frsrelease\\\/16890\\\/73390\\\/Joomla_1.5.26-Stable-Full_Package.zip\"},\"sts\":{\"version\":\"\",\"package\":\"\"},\"lts\":{\"version\":\"\",\"package\":\"\"}}","lastjupdatecheck":1336426250}

And this is the dump of the table (with another prefix, of course):

-- phpMyAdmin SQL Dump
-- version 3.4.10.2
-- http://www.phpmyadmin.net
--
-- Servidor: localhost
-- Tiempo de generación: 07-05-2012 a las 09:41:29
-- Versión del servidor: 5.1.61
-- Versión de PHP: 5.2.17

SET SQL_MODE="NO_AUTO_VALUE_ON_ZERO";
SET time_zone = "+00:00";


/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;


DROP TABLE IF EXISTS `xxxx_admintools_storage`;
CREATE TABLE IF NOT EXISTS `xxxx_admintools_storage` (
`key` varchar(255) NOT NULL,
`value` longtext NOT NULL,
PRIMARY KEY (`key`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8;

--
-- Volcado de datos para la tabla `xxxx_admintools_storage`
--

INSERT INTO `xxxx_admintools_storage` (`key`, `value`) VALUES
('cparams', '{"timestamp_session_optimize":1336426604,"timestamp_session_clean":1336423003,"timestamp_cache_clean":1336423003,"timestamp_cache_expire":1336423004,"timestamp_clean_temp":1336426604,"latestjversion":"{\\"installed\\":{\\"version\\":\\"1.5.26\\",\\"package\\":\\"http:\\\\\\/\\\\\\/joomlacode.org\\\\\\/gf\\\\\\/download\\\\\\/frsrelease\\\\\\/16890\\\\\\/73390\\\\\\/Joomla_1.5.26-Stable-Full_Package.zip\\"},\\"current\\":{\\"version\\":\\"1.5.26\\",\\"package\\":\\"http:\\\\\\/\\\\\\/joomlacode.org\\\\\\/gf\\\\\\/download\\\\\\/frsrelease\\\\\\/16890\\\\\\/73390\\\\\\/Joomla_1.5.26-Stable-Full_Package.zip\\"},\\"sts\\":{\\"version\\":\\"\\",\\"package\\":\\"\\"},\\"lts\\":{\\"version\\":\\"\\",\\"package\\":\\"\\"}}","lastjupdatecheck":1336426250}');

/*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
/*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;

Thanks for your reply. I just made what you suggested to, so I'll wait and let you know if it's reset again.

I wanted to let you know something bizarre: before accesing the administrator page, I could acces the back-end login page without the secret URL. I wrote it again with the secret URL, ad I could access the back-end login page again. I entered and checked the firewall settings, and they were already reset.

So, it's strange cause I could access the back-end login page with the secret URL, but the firewall settings were blank!!

After setting up the firewall again, I lose the access to back-end page without secret URL (as it should be).

I read something similar happened to the person form ticket 12215:

"Also, it might be worth you knowing that when I looked in the firewall for the first time upon discovering I had access via standard URL, the secret was gone. ie: blank field. ironically, I could still access the administrator page with the secret URL, even though there wasn't one there."

Thanks for the explanation.

I'll continue checking wheter the firewall is reset or not with the directions you gave. When reset,it happened the same day or next day,so we´ll maybe have an answer tomorrow

Nicholas, thanks for your help to troubleshoot this problem.

I wanted to let you know that the suggestions you gave me ("Go to Extensions, Plugins Manager, find the Admin Tools plugin and disable all of its automation options, e.g. session optimiser, session cleaner etc. Also disable the "System - Admin Tools Update Email" and "System - Joomla! Update Email" plugins") worked.

The firewall has not been reset again since I disabled the automation options in Admin tools plugin.

I had already disabled (before you suggested it) the "System - Admin Tools Update Email" and "System - Joomla! Update Email" plugins and the problem was still happening, so it looks like that worked was disabling automation options in "Admin Tools pluging2.

Thanks again. Please let me know if you need to make more tests to narrow the possible cause of the problem.

Sorry for the delay. I just installed the rev8DE2547 version and enabled the automation options.

I'll let you know if it fixes the settings reset issue

Thanks.

Workaround made in rev8DE2547 has fixed the issue. Now it's working perfect. WAF parameters are not being deleted anymore.

Thank you very much!!