Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.6.4
PHP version: 5.3.6
MySQL version: 5.1.62-cll
Host: HostGator
Admin Tools version: 2.2.5

Description of my issue:

I noticed that a Joomla 1.6.4 site had not been updated to 2.5.4 so I wanted to install Akeeba Admin Tools Pro then Akeeba Back-up Pro as a 1st step before upgrading. The Admin Tools 2.2.5 installation failed and now when I click on any icon or menu item in the admin control panel I get the a message similar to the following:

Fatal error: Call to undefined method JDatabaseMySQL::nq() in /home/recyorg/public_html/plugins/system/admintools/admintools/pro.php on line 2703

I can't access the previously installed older version of Akeeba Back-up to restore a working copy of the site due to this error.

I am supposed to host a webinar to present this site tonight. If this issue can not be resolved quickly please let me know so I can reschedule the webinar.

Thanks in advance for anything you can do to help.

I solved this problem by uninstalling Admin Tools manually through cpanel file maanger and then upgrading incrementally. The site is now up and running the latest versions of Joomla, Akeeba Back-up Pro and Admin Tools Pro.