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Admin Tools

#12078 exception can not find

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Friday, 27 April 2012 14:08 CDT

Tuesday, 24 April 2012 15:16 CDT

user56864
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (latest)
PHP version: (5)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (latest pro)

Description of my issue:
I belive the software is preventing my jcomments commponent from working properlly but I can not find the exeption, or where to add it...
please see:
http://cabovision.tv/-/especiales/entrevistas/4545-presentan-a-candidatas-al-titulo-nuestra-belleza-2012.html

The write a comment fields do not work properrly a file is being prevented from loading

thansk

Tuesday, 24 April 2012 16:06 CDT

nicholas
Can you please help me help you by telling me exactly which troubleshooting steps you followed and how you came to the conclusion that Admin Tools is interfering with the component? I am trying not to have you go through the same or unnecessary steps.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 April 2012 17:23 CDT

user56864
I am not sure =( is somekinkd of a .js file not loading or a java conflict.
I did try to look for the URL to add this to the exemptions list.

Found this on the developer tools

Uncaught ReferenceError: jtajax is not defined
JComments.initjcomments-v2.3.js:269
JCommentsjcomments-v2.3.js:6
(anonymous function)

hopefully will help

thanks

Wednesday, 25 April 2012 03:01 CDT

nicholas
OK, that's good to know. Most likely you have to follow our .htaccess Maker troubleshooting documentation. This will allow you to figure out if a JS file doesn't load, which one it is and which exception to add to the .htaccess Maker to let it load.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 27 April 2012 13:29 CDT

user56864
I have to turn off the System - Admin Tools (plugin) to have my Jcomments work properly does this has to do with the .htaccess? file, and do I have to do the "marker troubleshooting"? Or is this a .JS conflict?

Thanks

Friday, 27 April 2012 14:08 CDT

nicholas
I told you to follow some instructions I linked you to. If I didn't want you to follow these instructions, I would not have told you to follow those instructions. So, can you please follow the instructions I gave you in my last post and only those instructions? Thank you :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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