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#11990 hosting company reports can't ping cdn.akeebabackup.com

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Saturday, 14 April 2012 12:06 CDT

Saturday, 14 April 2012 11:25 CDT

marktaylor46
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.4
PHP version: 5.2.17
MySQL version: (unknown)
Host: unlimitedwebhosting
Admin Tools version: 2.2.5

Description of my issue:
I am unable to get any joomla updates or admin tools updates at the moment (they have worked up until now). I checked with my hosting company and they are saying they can't ping your update site and that you have a "upstream peering" problem.

Your views?

Thanks, Mark.

Saturday, 14 April 2012 11:39 CDT

nicholas
Well, cdn.akeebabackup.com can't be pinged as it's hosted by Amazon CloudFront. They can of course do a 
host cdn.akeebabackup.com
from their server to get a list of all IPs they have to open in their firewall. Please note that since this is a CDN, the list of IPs on each location is different. The IPs visible from, say, Athens, Greece and Athens, USA will be completely different, that's why I say that your host has to run that command on the server.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 14 April 2012 11:48 CDT

marktaylor46
They just tried your command and got...


[dkimberley@cloud04 ~]$ host cdn.akeebabackup.com
;; connection timed out; no servers could be reached


I'm stuck in the middle here - sorry to be a pain....

Mark.

Saturday, 14 April 2012 11:49 CDT

nicholas
It looks like they have some kind of routing or other networking problem :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 14 April 2012 12:00 CDT

marktaylor46
My host says they have no issues but want to help get this resolved. Can you tell me what report or command you'd like them to run to pinpoint the problem? They're doing a traceroute now...

Thanks, Mark.

Saturday, 14 April 2012 12:06 CDT

nicholas
Sorry, but I can't do network troubleshooting between your host's server and Amazon's servers. All I can do is tell you that Amazon CloudFront, the CDN hosting our updates, is fully operational right now, at least from the three different locations I have access to and can check.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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