Support

Admin Tools

#11949 "Unable to open archive..." Live Update issue solved

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 12 April 2012 02:13 CDT

user12942
Mandatory information about my setup:

Read related troubleshooter articles Yes
Searched the tickets before posting? Yes
Read the documentation before posting Yes
Joomla! version: (2.2.4)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: 2.2.3 upgrading to 2.2.5

Just to let others know I found the way to prevent the message that I was getting that said "Unable to open archive Extracting the update package failed. Please try updating the extension manually".

It's not enough to just enter your ID via the Options area, you also have to get the Live Update feature to use it. On closer reading of the instructions where we download our product ID number (https://www.akeebabackup.com/instructions/1436-admin-tools-download-id.html), the second to last paragraph was a little confusing to me in that it said click a button next to "Component Parameters" which I couldn't find, but basically when you get to the Live Update Admin Tools page (via the button under "Updates"), the instructions say to use the button marked "Refresh update information". In my case the information in the "Direct download URL" appended my ID number and then the error went away and the update installed perfectly.

Hope that helps someone who, like me, didn't properly follow the full instructions.

nicholas
Akeeba Staff
Manager
You are right, that reference to Component Parameters is misleading. I fixed it in the instructions. Thank you for the heads up!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user12942
Glad it helped.

Maybe also slightly misleading, but I can't check any more as I have now implemented the Super Administrator ID feature and the warning no longer shows, but the first paragraph said I will be able to use my original user and password, then further down nearer the end it said something like "Don't use the original user and password" - I vaguely understood what it meant but there is potential for some confusion perhaps?

Hope that helps.

nicholas
Akeeba Staff
Manager
The message in Live Update tells you that you need to enter your username and password or the Download ID in the component's parameters. This is because Live Update is actually a shared library which is also made available to third parties (who use username/password authentication instead of a Download ID). Therefore the message is very generic. The instructions tell you what the Download ID is, which is different than both your username and your password.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user12942
Sorry, I didn't explain myself clearly, and it was perhaps off topic. I was referring to the warning text that comes up when using the "Super Administrator ID" feature.

I can't review that text any more as I've now used that feature. But I recall it was slightly confusing re using/not using the user name and password (as per my notes above).

nicholas
Akeeba Staff
Manager
There is no mention of Download ID (which is only used in Live Update) in the Super Administrator ID feature. You just remember something incorrectly.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!