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Admin Tools

#11933 Upgrading to 2.5 fails

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by gmoore on Tuesday, 10 April 2012 17:53 CDT

Tuesday, 10 April 2012 13:49 CDT

gmoore
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes - search on upgrade
Have I searched the tickets before posting? yes - searched on 2.5 fails to update
Have I read the documentation before posting (which pages?)? yes -installation
Joomla! version: 2.5.4
PHP version: 5.3.9
MySQL version: 5.1.56
Host: Rochen
Admin Tools version: 2.2

Description of my issue:

Attempting to upgrade to the new version - Using the Admintools component - clicking on the upgrade button - returns an error message "Unable to open archive
Extracting the update package failed. Please try updating the extension manually."

Tuesday, 10 April 2012 14:32 CDT

nicholas
Please go to Components, Admin Tools and click on the "Clear tmp directory" button. Then click on the Joomla! update button and retry. Does that help?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 14:35 CDT

gmoore
I cleared the tmp directory as you suggested - no change - same error msg on upgrading...

Tuesday, 10 April 2012 14:37 CDT

nicholas
I see something strange. You say you have Joomla! 2.5.4. The latest Joomla! release is 2.5.4. Normally, Admin Tools should not offer any update. Can you please paste a screenshot of the update page, where it lists your current and available Joomla! versions?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 14:43 CDT

gmoore
attached...

Tuesday, 10 April 2012 14:48 CDT

nicholas
The button reads "Joomla! Core up to date". Would you by any chance mean that you are trying to update Admin Tools itself to version 2.2.5?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 14:57 CDT

gmoore
yes - attempting to upgrade to admin tools 2.5 causes the error message

sorry - i should be saying 2.2.5
Edited by gmoore on 2012-04-10 15:09 CDT

Tuesday, 10 April 2012 16:45 CDT

nicholas
OK, you meant Admin Tools 2.2.5, that's why I got confused (2.5 would refer to a Joomla! release). The error you have sounds like you've forgotten to enter your Download ID or you entered the wrong Download ID. Please follow these instructions. If that fails, you can always update by installing 2.2.5 over your existing Admin Tools release.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 17:53 CDT

gmoore
ok - i'll install the new version over the old. I've checked my download ID...

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