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#11932 Joomla 2.5 registration form problem

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by Andrew38-12 on Tuesday, 10 April 2012 17:08 CDT

Tuesday, 10 April 2012 13:25 CDT

Andrew38-12
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: Joomla! 2.5.4 Stable [ Ember ] 2-April-2012 14:00 GMT
PHP version: 5.3.3-7+squeeze8
MySQL version: 5.1.61-0+squeeze1
Host: Apache/2.2.16
Admin Tools version: 2.5.4

Description of my issue:
Hello!
I have problem with standart Joomla 2.5 registration form. The registration buttom is not working. I turned the "main" file to "main-disable", just the same as https://www.akeebabackup.com/documentation/admin-tools/web-application-firewall.html#help-locked-out
After that registration form worked fine.
I have looked through the code of the Joomla 2.5 registration form and added all possible variant to the server protection directory of my admin tools like:
administrator/components/com_login
administrator/components/com_users
components/com_users
But that didn't help. Maybe there is something wrong with the Joomla 2.5 registration form, but I can not find what thing to add to the "Allow direct access, including .php files".
Thanks in advance!

Tuesday, 10 April 2012 13:27 CDT

Andrew38-12
Just one more thing.
The backend registration works fine. Front end is not.

Tuesday, 10 April 2012 14:31 CDT

nicholas
That's the first time I hear about a conflict with the user registration. Please go to Components, Admin Tools, Web Application Firewall, Security Exceptions Log and take a look at the last record. Please copy and paste here the Reason you see.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 14:40 CDT

Andrew38-12
Hello, Nicholas!
The reason in the last record from the Security Exception Log is
"User-Agent claimed to be a Googlebot, claim appears to be false "


Tuesday, 10 April 2012 14:43 CDT

nicholas
OK, that explains it :D You have a browser extension which modified your user agent to impersonate the Google Bot. Wild guess: you are using Firefox with the UA Switch extension. This kind of behaviour (impersonating the Google Bot) is caught by Admin Tools' Bad Behaviour integration and that's why the front-end user registration fails. You have two different solutions:
- Turn off the Bad Behaviour integration in the Configure WAF page; or
- Set up your browser extension to report the normal user agent string

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 15:02 CDT

Andrew38-12
Yes, I think that is my story.
That was norton antivirus and it's web browser protection feature. I just turned it off and now everything is working.
Just need now to think what will be better to loose all potenial clients with NAV or
- Turn off the Bad Behaviour integration in the Configure WAF page;

Thank you very much!
Best Regards
Andrew

Tuesday, 10 April 2012 16:59 CDT

nicholas
So, Symantec's developers (Symantec is the company releasing Norton Antivirus) believe that in order to "protect" you while surfing the web, they should force your browser to impersonate Google Bot, a method which is known to be performed by hackers and spammers trying to cover their tracks, hence will get you on the black list of many major sites and blogging platforms. And you get to pay for this exceptional "privilege". (facepalm)

I'm beginning to question the sanity of antivirus developers...

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 April 2012 17:08 CDT

Andrew38-12
And.... bingo Now it is obvious for me that
It is better to loose all NAV users))).
I will stop using that "greate" product on 11.04.2012. I think that kind of protection is too much for me, I'd rather prefer some old nice risk to such mega "protection".
But I think that they are doing exactly what they've been paid for. The problem is that their noution of "protection" differs from productive one. And this difference is 180% direction like.

Thank you for the information/support and you great products! As a raw begginer I got possibility to manage my website much closer to the Pro level.
The ticket is totaly closed.

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