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#11912 403 - An error has occurred. Access forbidden...

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 09 April 2012 08:49 CDT

Monday, 09 April 2012 01:30 CDT

user13238
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.4)
PHP version: (5.3.10)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (2.2.5)

Description of my issue:
Nick,
Just upgraded my Joomla 2.5.4 sites with the latest AdminTools release (thanks for the tweet on this) and every time I attempt to delete an entry in the 'Security Exceptions Log' I get the following error.

403 - An error has occurred.
Access forbidden

This is happening on all upgraded Joomla 2.5.4 sites across three different hosting servers.

Thanks and in regards,
Ed
Return to Control Panel

Monday, 09 April 2012 03:19 CDT

nicholas
Hi Ed,

That's strange. Please trigger that error and then immediately go to Admin Tools, Web Application Firewall, Security Exceptions Log. Go to the latest entry. It should read your IP address. What does the Reason column read?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 April 2012 07:29 CDT

user13238
Nick,

Thanks for your prompt reply... I followed your instructions and AdminTools is not recording my IP address when I generate this error. I'm also getting this error when I attempt to save an entered IP address into the Site IP Blacklist. I'll try to re-install 2.5.4 and disable the Master Password just to try a few troubleshooting steps.

In regards,
Ed

Monday, 09 April 2012 07:31 CDT

nicholas
Hi Ed,

I think I may know a workaround. Please try redownloading Admin Tools Professional 2.2.5 from our site and install it on your site, without uninstalling the current version. Does that help?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 April 2012 07:41 CDT

user13238
Nick,

This is the process I did yesterday (did not use the up-dater) but will follow your instructions. I'll post back after finishing on one of the issue sites.

In regards,
Ed

Monday, 09 April 2012 07:48 CDT

nicholas
Please re-download. At some point there was a package with an outdated version of the framework bundled with it. That's the kind of problem I'd expect the old package to cause.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 09 April 2012 08:48 CDT

user13238
Nick,

Re-downloaded and installed. I'm currently able to delete Security Exceptions Logs and add IPs to the blacklist. Thanks for your assistance!

In regards,
Ed

p.s. When Joomla released an update to J1.5 recently I was on holiday. Admin Tools made it so easy and quick to get this completed while enjoying my morning coffee and an ocean view sunrise! ;)

Monday, 09 April 2012 08:49 CDT

nicholas
You're welcome, Ed and thank you for your kind words!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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