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Admin Tools

#11907 403 error

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 09 April 2012 02:40 CDT

Sunday, 08 April 2012 09:58 CDT

user56178
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (2.5)
PHP version: (unkown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (newest)

Description of my issue:
I read the documentation and the 403 Error posts in this Forum. Nothing seems to match my issue or I am not understanding it the difference of them or I'm not sure whether the solution will solve the problem. I got 403 error front and back end frrom two of my sites

Sunday, 08 April 2012 10:02 CDT

user56178
Can I use this troubleshooter ?:
Admin Tools' Web Application Firewall (WAF) locked you out of your site
Just not sure

Sunday, 08 April 2012 11:59 CDT

nicholas
Most likely you can use that troubleshooter document. However, if you give me some context, i.e. what you were trying to do when you got the 403, I might be able to better guide you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 08 April 2012 21:29 CDT

user56178
Hi Nicolas...
I did not do something special, I just want to visit both my site front end and got the display like this, and tried to visit my back, the same
: www.ethicaldigest.com and castingacademy.net.
the display is like this :
Forbidden

You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

I contacted my hosting company, they said, some sites have been being disabled due to the plugins taking more memory (? I don't understand)...but this has been 3 days.

Could you suggest me, what should I do, and how I tell the hosting company.
Thanks

Monday, 09 April 2012 02:40 CDT

nicholas
This is a server error page, something which happens long before Joomla! starts running and, of course, very long before any of my code has the chance to run. This error message comes from your host. It's either has to do with the largely unsatisfactory response by your host, or wrong permissions. Try giving all files 0644 and all folders 0777 permissions (using your FTP programme or your host's file manager). If this doesn't work, ask your host to reenable your site, then move your site to a decent host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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