Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (unknown)2.5.4
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you) cloudaccess
Admin Tools version: (unknown) 2.2a3
Description of my issue:i cannot create a new user even when logged in as a super user. i contacted cloud access and they said it is an ip blocking problem from admin tools, but there are no ip addresses being blocked currently...any ideas?