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Admin Tools

#11851 Blank Back-End without menus after update!

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 05 April 2012 15:20 CDT

Thursday, 05 April 2012 00:42 CDT

user50831
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:
After update with Admin Tools I can't see backend menu and icons. Also can't log out from back-end. Here's a link http://www.keurig.aromacup.com/administrator/index.php

Thursday, 05 April 2012 02:16 CDT

nicholas
I have no idea which Joomla! version you have, therefore I will give you some run of the mill instructions which may or may not work.

Start by clearing the contents of your jos_session table (where jos_ is the database table name prefix used by your site). Then clear your cookies and cache, close your browser and retry logging in.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 05 April 2012 10:08 CDT

user50831
Joomla version is Joomla! 2.5.4.
I did cleared jos_session table already but it still did not work. I can Logon to frontend with no problems.
Here's what happened. When I got notification from Admin Tools about updates I clicked on link. I was able to log on and saw all menus. But after update of joomla via admin tools the only option I have is "Joomla is up to date". When I click on it it takes me to update page. Please advise.
Thanks.

Thursday, 05 April 2012 10:38 CDT

nicholas
This is known Joomla! 2.5.4 bug. At this point all I know is that there is a patch applied to Joomla!. I expect that a new Joomla! version will be released within the next few hours with instructions on how to solve this issue. Right now, your guess on what to do is as good as mine :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 05 April 2012 12:43 CDT

user50831
Awesome. Thanks.

Thursday, 05 April 2012 12:49 CDT

user50831
Do you know how can I apply this patch? It's not zip file. Or should I wait for them to make official announcement?

Thursday, 05 April 2012 14:26 CDT

nicholas
It's best to wait for an official announcement.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 05 April 2012 14:46 CDT

user50831
Great. Thanks!

Thursday, 05 April 2012 15:20 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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