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Admin Tools

#11831 Jomres users issue

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 04 April 2012 07:52 CDT

Andrew38-12
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? No
Joomla! version: Joomla! 2.5.4 Stable [ Ember ] 2-April-2012 14:00 GMT
PHP version: Linux web1.iredhost.com 2.6.32-bpo.5-amd64 #1 SMP Thu Oct 21 10:02:18 UTC 2010 x86_64
MySQL version: 5.1.61-0+squeeze1
Host: Apache/2.2.16
Admin Tools version: 2.2.2

Description of my issue:
I have installed jomres extension to my website, and now I can not edit any users.
I checked the following option to be OFF in the Admintools but I have negative result anyway.
"Admin Tools and click on the Web Application Firewall button. In the new page, click on WAF Configuration. Find the Disable editing backend users' properties option and set it to No."
Maybe I just miss something in Admintools? Unfortanutely there is no information in the forum, that's why I have to post this new topic.
I just need to understand is that with Admin tools or I should go futher.
Thanks in advance!

nicholas
Akeeba Staff
Manager
Do you get an error message, a white page, something else? The "can't edit" doesn't tell me much. If you can describe the problem in more detail and send me a screenshot then I will be able to be of assistance. Remember that I am not sitting in front of your computer; you have to be my eyes.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Andrew38-12
Hello,Nicholas!
Sorry for "can't edit" haven't been posting tickets for a long time))
I got message
500 - Error
Table 'spavary.jos_user_notes' doesn't exist SQL=SELECT n.user_id, COUNT(n.id) As note_count FROM jos_user_notes AS n WHERE n.user_id IN (62,63) AND n.state >= 0 GROUP BY n.user_id

Tnanks in advance!
Andrew

nicholas
Akeeba Staff
Manager
Hi Andrew,

OK, that makes better sense now. Your problem is not related to Admin Tools. It means that you are missing a database table, used by Joomla! itself (namely, the new User Notes feature of Joomla! 2.5). You can go to Extensions, Manage Extensions, Database and click on the Fix button to fix that.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Andrew38-12
EVRICA!
Thank you very much! That was exactly the issue! After Fix button everything is ok with users' management!
Best regards.
The ticket is totaly closed))

nicholas
Akeeba Staff
Manager
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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