Admin Tools

#11819 AJAX Loading Error: Forbidden

Posted in ‘Admin Tools for Joomla! 4 & 5’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version

n/a

PHP version

n/a

Admin Tools version

n/a

Latest post by nicholas on Tuesday, 03 April 2012 11:48 CDT

Tuesday, 03 April 2012 10:16 CDT

gregwebflow

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown)
PHP version: (5.2)
MySQL version: (5.1.61)
Host: (optional, but it helps us help you)
Admin Tools version: (2.2.a3)

Description of my issue:

Hi Support,

I am using Admin Tools Professional 2.2.a3 to update from J1.5.25 to
J1.5.26 and am getting a "AJAX Loading Error: Forbidden" using both ftp &
direct write options.
The site has just been moved to a new server so I'm sure it is a problem
with the hosting setup.
Could you advise me on what I could possibly ask the hosts to install so
this works correctly?

Thanks!

Tuesday, 03 April 2012 10:44 CDT

nicholas

Hello Greg,

The Forbidden error message means that your server denied serving the request to the update extraction script. I would recommend doing the following:
- Rename your .htaccess file to .htaccess.bak
- Run the update
- Rename .htaccess.bak back to .htaccess

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 April 2012 11:34 CDT

gregwebflow

Worked 100%
Thanks for the quick support Nicholas, really appreciate it!

Tuesday, 03 April 2012 11:48 CDT