Support

Admin Tools

#11798 Locked out 401 error Authorization Required even after editing .htaccess and waiting over 1 hour

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 02 April 2012 15:41 CDT

user49710
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5)
PHP version: (5.2.0)
MySQL version: (5+)
Host: (hostgator.com)
Admin Tools version: (pro 2.2.2 )

Description of my issue:

Hi,

It's my first time using admintools, admintools pro. I am now completely locked out of my site after installing and configuring (as carefully reading the documentation) admintools pro. When i try to access the secret admin page it's now asking for a username and password from .htaccess and i honestly had no clue i did configure this authorization requirement, so as you can imagine i don't know the username and password although i tried all possible combination from joomla or the server. So i've read through akeeba's FAQ and tried what it says but with no success in my case. I renamed the original .htaccess.txt to .htaccess.txt.bak then made a new blank .htaccess.txt and it still asked for credentials so i waited 10-30 minutes, actually over an hour and it still asked for credentials.. I also tried losing all browsers information, cache, and all... if i could at least know what these credentials are suppose to be i could authenticate since the joomla credentials apparently have no meaning. By the way i only have 1 user as i am setting up which i due today but i am blocked so this is kind of embarrassing.. What can i do from to resolve this issue very quickly?

Thank you

nicholas
Akeeba Staff
Manager
I believe you renamed the wrong .htaccess file. You will to go inside the administrator directory and remove the .htaccess and .htpasswd files from there (from the administrator directory). The mistake you seem to have done is that you renamed the .htaccess file in your site's root, which has nothing to do with the password protection.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user49710
I see indeed, I got it now. I couldn't see it using my FTP client but then saw clear using SSH. Thank you very much

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!