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Admin Tools

#11663 Error after updating admintools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by cornelius on Tuesday, 03 April 2012 03:16 CDT

Thursday, 22 March 2012 01:54 CDT

cornelius
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (2.5.3)
PHP version: (2.5.17)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (latest)

Description of my issue:
Immidiatly after updating to the latest version of admintools pro I got this error in the frontend:
Warning: mysqli_fetch_row() expects parameter 1 to be mysqli_result, boolean given in /home/tegelzette/domains/tegelzetter-stukadoor.nl/public_html/libraries/joomla/database/database/mysqli.php on line 469

Warning: mysqli_free_result() expects parameter 1 to be mysqli_result, boolean given in /home/tegelzette/domains/tegelzetter-stukadoor.nl/public_html/libraries/joomla/database/database/mysqli.php on line 512

After a refresh of the page, the error dissapeared. Moments later after adding a new user, the backend was no longer visable. Just a white screen. I can no longer login as administrator.

Thursday, 22 March 2012 02:57 CDT

nicholas
It doesn't seem to be anything related to Admin Tools. You don't have to believe me. You can simply perform a manual uninstallation and see for yourself.

In order to perform a manual file uninstallation, please follow this procedure. Using an FTP programme, please remove the following files and directories, in the order outlined below:

plugins/system/admintools.php (Joomla! 1.5 only)
plugins/system/admintools
plugins/system/atoolsjupdatecheck.php (Joomla! 1.5 only)
plugins/system/atoolsjupdatecheck (Joomla! 1.7 only)
plugins/system/atoolsupdatecheck.php (Joomla! 1.5 only)
plugins/system/atoolsupdatecheck (Joomla! 1.7 only)
administrator/modules/mod_atjupgrade
components/com_admintools
administrator/components/com_admintools
libraries/fof (only if you are NOT using Akeeba Subscriptions)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 23 March 2012 02:00 CDT

cornelius
OK I guess it did'nt

Friday, 23 March 2012 04:22 CDT

nicholas
Hm, do you have a backup of that site? If removing Admin Tools' files didn't fix the issue, you have to restore your site from a backup – or you can spend many hours trying to debug it. I'd personally prefer to restore such a problem site from the last known good backup than spend too much time on it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 01 April 2012 05:16 CDT

cornelius
Problem again appeared on another site. After updating Akeeba via "There are updates available.." in Admin Tools, all the backend panels disappeared. Just white screens.
Previously I was able to enter the url to manage extensions. Uninstalled Admintools and reinstalld it. That solved the problem. But now the url to the extension manager also gives back a white screen. So I think there is a real problem with Admin Tools and the automatic updatefunction.

Sunday, 01 April 2012 10:33 CDT

nicholas
Try disabling the "System - System Restore Points" plugin and reinstall Akeeba Backup (not Admin Tools).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 April 2012 10:28 CDT

cornelius
How do I do that if I cannot enter the backend?

Monday, 02 April 2012 10:29 CDT

nicholas
You can always rename the plugins/system/admintools.php (Joomla! 1.5) or plugins/system/admintools/admintools.php (Joomla! 1.7/2.5) to admintools.php.bak to disable Admin Tools' plugin. Doing that, Admin Tools no longer loads in your site's front- or back-end.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 April 2012 03:16 CDT

cornelius
Okay, thanks.

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