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Admin Tools

#11581 Auto updater failed

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by user59441 on Wednesday, 28 March 2012 23:20 CDT

Friday, 16 March 2012 01:58 CDT

user59441
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Not relevant articles there
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.2
PHP version: 5.2.17
MySQL version: (unknown)
Host: cirtexhosting
Admin Tools version: 2.2.0

Description of my issue:
* My download ID is properly saved in options
* trying to update to 2.2.1 Admin Tools gives the following error
JFolder: :files: Path is not a folder. Path: /home/mysite/public_html/tmp/com_admintools_update
JInstaller: :Install: Cannot find Joomla XML setup file

Invalid package type. The update can not proceed.

Friday, 16 March 2012 02:04 CDT

user59441
Sorry about two tickets on same issue.

Created previous ticket, (11580) and seen item 'my tickets' it did not show
it there so in confusion created another.

Please close the 11580 and lets discuss everything here.

Friday, 16 March 2012 03:45 CDT

nicholas
Please follow these instructions. Also note that as per our release announcement you are NOT supposed to use Joomla!'s extension updater to upgrade the Professional release of our software.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 March 2012 05:17 CDT

user59441
It was Akeeba's AT updater, Nicholas.

Why I am sure of it is as it first refused to update without download key or username/ password of akeeba. It was Admin Tool's control panel with all other icons and one with 'Update found!'

Going to try again, stopping at each step to be certain.

Friday, 16 March 2012 05:21 CDT

nicholas
It is possible that you entered the wrong Download ID, or accidentally pasted a space and/or newline before or after it. In this case, you have to follow all of the instructions on the page I linked so as to reset Live Update and let it perform the upgrade.

I was sure that you didn't use the Joomla! extensions updater, but I thought I would stress it shouldn't be used yet, especially since it may end up bringing down your site. I guess it's better to be safe than sorry :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 March 2012 06:30 CDT

user59441
Same error after fresh paste of download key and making sure that there are no space etc in there

Do you wish to get into the error more or as it is not big deal I can uninstall 2.2.0 and install 2.2.1

Friday, 16 March 2012 06:33 CDT

nicholas
Hm, I have tested on many servers and I see that are a few hundreds of our users who have upgraded on their servers, all without a problem. My guess is that you either have a problem with cURL / URL fopen() wrappers on your site, or some permissions issue with your tmp directory. Do NOT uninstall Admin Tools. Doing so will remove all of your settings. Instead, download the new version and try installing it on top of the existing one. If this doesn't work, take a look at these instructions: https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 March 2012 07:11 CDT

user59441
Server settings are certainly culprit as before stable release,
it goes through alpha and beta stages and tested by lot of users.

Will try it on other server and site too besides installing 2.2.1 over 2.2.0

Friday, 16 March 2012 07:18 CDT

user59441
Just remembered one additional thing to consider.

At same place, various Akeeba backup versions updates right upto 3.4.1 got through in a snap.

AT update engine might be different apperantly requiring different method for which server can not cope-up.

Friday, 16 March 2012 07:21 CDT

nicholas
Nope, all of my software is using the same Live Update code.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 March 2012 07:35 CDT

user59441
Then it is really strange as various Akeeba Backup versions were applied. This time it has 3.4.1 latest using onsite update options. Only AT is installed recently and for AT it was first update.

FYI, on hostgator hosting AT update went through without error.

Friday, 16 March 2012 07:41 CDT

user59441
I will check /tmp directory permissions and keeping you wondering there should be atleast one line change between update of Akeeba Backup and Admin Tools, we can close this ticket. :P

Thursday, 22 March 2012 01:00 CDT

user59441
Status report:
Know what, Nicholas..

AT Update from 2.2.0 to 2.2.1 was giving the error I reported while Akeeba Backup and Akeeba Subs got updated smoothly, I tried update from 2.2.0 direct to 2.2.2 and it went through update without any problem on same site and server :P

"All is well" on the border. Sleep peacefully in your barrack !

Thursday, 22 March 2012 02:50 CDT

nicholas
I don't understand how that could happen, but I'm glad it worked this time :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 28 March 2012 23:20 CDT

user59441
Hosting Server people also keep changing the environment

I guess it may be something in that direction

Please close this ticket now so it stops popping-up in your pendancy :P

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