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Admin Tools

#11303 backend doesn't load

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Wednesday, 29 February 2012 02:55 CST

Tuesday, 28 February 2012 09:39 CST

lucadonati
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:
Hi, I run into the same issue
#11228: Fatal error: Call to a member function getValue() on a non-object in /mypath/plugins/system/admintools/admintools/core.php on line 78

I tried to uninstall AdminTools as you suggest in you answer
Thursday, 23 February 2012 15:05 UTC
but backend still doesn't load, can you help?

Thank you
Luca

Tuesday, 28 February 2012 09:52 CST

lucadonati
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.1
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: Pro

Excuse me, I missed some information before posting.

I think it coulb be same line about AdminTools to delete from the database, what you think?

Thank you
Luca

Tuesday, 28 February 2012 10:04 CST

lucadonati
As I read in the other tread probably is the Joomla Extensions manager update thats caused the problem.
I used this method to have a restore point before upgrading, now I understand it was safer to upgrade using Live Update in Admin Tools itself.
The site is running right now but I can't still access the backend, is there something I can try?

thank you
Luca

Tuesday, 28 February 2012 10:12 CST

nicholas
Hello Luca,

In order to completely uninstall all PHP files of Admin Tools, but not lose your settings, you have to follow the instructions in our release announcement (under the "Rolling back to an earlier Admin Tools version" section).

After you do that, download the installation package for Admin Tools Professional 2.2.0 and install it using Extensions, Manage Extensions. If the site goes down immediately after that, please extract the installation package locally and copy the fof directory into your site's libraries directory so that you now have a libraries/fof directory in your site. This will allow Admin Tools to work properly. Please note that if this happens it means that you should enable Joomla!'s FTP mode, following the instructions under the "Enable FTP" header of our installation troubleshooting page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 28 February 2012 10:39 CST

lucadonati
Hi Nicholas, thank you for your answer.
I asked my provider to restore the last backup because the site was not working properly.
After that I will try to upgrade AdminTools Pro to the latest version using the Download ID and Live Update botton.
Thank you again
Luca

Wednesday, 29 February 2012 02:52 CST

lucadonati
Hi Nicholas, backup is restored and the site is running normally.
The Admin Tools Professional installed version is revF057324 and I have to upgrade to version 2.2.0.
I am thinking to try upgrading on a local installation first, is there any other precaution I can take?
Do you think that the best way to upgrade is to supply Download ID to the component and click on the Update Found button?

Thank you
Luca

Wednesday, 29 February 2012 02:55 CST

nicholas
I always recommend trying upgrades and other major chunks of work on a local copy first, before trying it on the live site.

The only two supported upgrade methods are:
1. Supplying a Download ID and using Live Update
2. Installing the updated package on top of your existing installation using Joomla!'s extensions installer.

Any other method (e.g. using Joomla!'s extension update) is bound to fail.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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