Support

Admin Tools

#11235 403 error when changing users password

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 23 February 2012 15:22 CST

user51957
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.5.21
PHP version: 5.3
MySQL version: 5
Host: myhosting.com vps
Admin Tools version: 2.2.0

Description of my issue:
I just tried for the first time since i installed admin tools to change my admin password for joomla login and i get a 403 error, i contacted my hosting company but they looked into it and they say its a joomla error, when i contacted them, they say it seems to be from admintools.
hoping you can help out with this. i did search forums but no solution!
thank you
leah

nicholas
Akeeba Staff
Manager
Hello Leah,

Please read our troubleshooting page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user51957
thank you that works. why did it not show up on search results when i searched for 403 error and 403 error when editing admin password?

nicholas
Akeeba Staff
Manager
The search favours older tickets, so the generic terms probably confused Joomla!'s search system and gave you a lot of unrelated results.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!