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Hm, your ticket is not very relevant to this forum. If it was only your site affected, I would recommend following my Unhacking Your Site walkthrough. If it's your entire re-seller account compromised there is only one option: the nuclear option. You have to wipe out all your accounts, create them afresh (with new usernames and passwords), then restore backups of those sites. If you don't have backups, you're practically screwed. An attacker compromising an entire reseller account has most likely installed several backdoors on all sites. By the time you clean one site, he will be exploiting the backdoor on another and re-hacking the site you just unhacked.

Hi Jonny,

You can change the password using just a database editing tool, like your host's copy of phpMyAdmin. The exact instructions vary by Joomla! version, but it's easy to find this information by searching for, let's say, "Joomla! 1.5 password reset" in your favourite search engine. The top results will do the trick ;)

Since there seem to be a lot of hacking scripts in your sites, the best option is the nuclear. I know, it sucks (and ever that is the understatement of the year). Look on the positive side. Now that this happened to you, you will never leave a site without an off-site backup and you will be tightening your security even more.

Any software, unless regularly updated, can be used to compromise your site. Since WHMCS provides regular updates, I'd say that this would be adequate.

Akeeba Subscriptions is designed so that you can sell subscriptions on your site. Using it as a CRM / billing manager is not an intended feature, therefore not supported. I mean, yeah, you can use a knife as a makeshift screwdriver, but it's not a use that the knife's manufacturer will approve or support :)