Support

Admin Tools

#11207 Location for Download ID

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by grisha on Thursday, 23 February 2012 09:59 CST

Wednesday, 22 February 2012 03:12 CST

grisha
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: 2.2.0

Description of my issue:
How to get to Parameters/Options page (Admin Tools) to input Download ID in it?

Wednesday, 22 February 2012 09:13 CST

nicholas
Please take a look at the Instructions link on the right-hand "My Account" menu on every page of our site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 22 February 2012 22:02 CST

grisha
Thanks a bunch for your help!
I did everything, but I still have couple of questions.
1) This Download ID of mine...for how long is it valid and
can I use it on more than one Joomla site simultaniously (at
the same time)?
2) After I clicked on OPTIONS button, then just below the box
in which I input the Download ID I have 3 radio buttons with
the 3 choices. I chose "stable". If I understood correctly, in
this case I would only get proposed to install an update that is
stable, as opposed to Alpha and Beta releases, correct?

Thursday, 23 February 2012 02:07 CST

nicholas
Hello Grigoriy,

1. The Download ID will not change until you change your password or email address on our site. It is valid (as in: using it will allow you to download our Professional software) as long as you have an active subscription. When your subscription expires, it is no longer valid. When you renew your subscription it becomes valid again.

You can use it on as many sites as you want. The Download ID merely tells us that the guy who's requesting to download an update is you, so that we can check if you have a valid subscription before serving your update request. It is in no way bound to a domain name. In fact, I have no idea what are the domain names of your sites. I don't track this information.

2. Yes, that's correct!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 23 February 2012 09:59 CST

grisha
OK, great!
Thanks again for a thourough and timely reply!
This thread could be closed.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!