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Admin Tools

#11179 Install failure - web site now offline

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Tuesday, 21 February 2012 09:47 CST

Tuesday, 21 February 2012 05:17 CST

user57603
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:

Tuesday, 21 February 2012 05:19 CST

nicholas
Maybe this other ticket helps?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 February 2012 05:22 CST

user57603
After install of AdminTools I got an JFolder error message but it didn't point to any particular folder. Now when I try to login to either the site home page or the adminpage I get :
Warning: include_once(/home/visitutt/public_html/libraries/fof/include.php) [function.include-once]: failed to open stream: No such file or directory in /home/visitutt/public_html/administrator/components/com_admintools/fof/include.php on line 5

Warning: include_once() [function.include]: Failed opening '/home/visitutt/public_html/libraries/fof/include.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/visitutt/public_html/administrator/components/com_admintools/fof/include.php on line 5

Fatal error: Class 'FOFQueryAbstract' not found in /home/visitutt/public_html/administrator/components/com_admintools/models/storage.php on line 46

The Backup module had previously installed without error.
Joomla is 1.5.25

Any suggestions ? can I just uninstall the Admin Tools ?

Tuesday, 21 February 2012 05:24 CST

nicholas
See my reply above.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 February 2012 05:32 CST

user57603
where is main.php ?

Tuesday, 21 February 2012 05:34 CST

nicholas
Inside the plugins/system/admintools directory of your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 February 2012 05:39 CST

user57603
thanks found it, but I can't rename it (using FileZilla FTP) :
Status: Renaming '/public_html/plugins/system/admintools/main.php' to '/public_html/plugins/system/admintools/main-disable.php'
Command: RNFR main.php
Response: 350 RNFR accepted - file exists, ready for destination
Command: RNTO main-disable.php
Response: 451 Rename/move failure: Permission denied

Tuesday, 21 February 2012 05:43 CST

nicholas
This indicates a permissions issue. The only two workarounds are:
1. Use your hosting control panel's file manager
2. Ask your host to do fix the ownership and permissions of all your files and directories

I strongly recommend pursuing the second workaround, even if the first one works. You will need to do that before trying to reinstall Admin Tools on your site.

For more information regarding ownership and permissions (which is the root cause of your failed Admin Tools installation) please consult Akeeba Backup's Security Information chapter. In fact, I suggest that you read and learn this material today. Without this basic knowledge you can not manage your site successfully and every bit of advice I will attempt to give you to help you will sound like Greek to you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 21 February 2012 09:47 CST

user57603
I resolved the issue by manually Unzipping Admin Tools' ZIP file. I identified the directory named "fof". I then Uploaded it into our site's "libraries" directory.
And all suddenly sprang back to life.
Many thanks !

Tuesday, 21 February 2012 09:47 CST

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

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