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Actually, you have to delete the log records with this IPs, as well as the records from the Auto-banned IP Administration. Check this page for the instructions: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html

Hi Fritz,

The IP autoban checks the log to see if an IP has triggered X security exceptions in Y time period (X, Y are your configuration parameters). From that point, we need to know for how long to ban it. We do that by creating an auto-ban record which says that the block is effective up to now + Z, where Z is the auto-ban duration.

If you only remove the auto-ban record the next time your friend visits your site, Admin Tools' plugin will see that your friend's IP has triggered X security exceptions in Y time period (since you have X set low and Y set very high), so it will, again, auto-ban your friend.

If you only remove the log records, there is still an auto-ban record instructing Admin Tools' plugin to ban your friend's IP for the next 12 days.

Ergo, you need to remove both to lift the ban.

Hi Fritz,

Usually someone manages to block himself and looks for a solution. The solution is in the troubleshooter, just like any other troubleshooting instruction. The reason is simple. The PDF is a static medium which can only provide a snapshot of our knowledge and best practices for that particular point in time. Unfortunately, the damn thing can't self-destruct in 30 days. Therefore, I can not persuade my users to not read their 10-months-old PDF to solve a problem in a Joomla! version released two weeks ago. The end result is that the troubleshooting instructions in the PDF are out-of-date, the clients are unhappy for having a "useless" troubleshooting guide and come here to file a ticket. Having the troubleshooting instructions on-line allows me to revise them whenever deemed necessary. Moreover, it allows me to address new issues as they emerge.

Bat what if someone doesn't go through the troubleshooter? Naturally, they will come over here to post a support request. When trying to post a ticket to this forum, I have a type-ahead system in place. As you're typing your ticket's title, we are looking for all of your keywords in our troubleshooter and documentation and give you the 10 most relevant troubleshooter and documentation pages. Half of the times someone tries to post a ticket, they end up not submitting one. Win!!! It's faster for them and for me.

Do you see now why I am very reluctant putting any kind of troubleshooting information in the PDF?

Let me remind you of the first three lines of the mandatory information you filled in for your first post in this ticket:

Have I read the related troubleshooter articles above before posting (which pages?)? yes

Have I searched the tickets before posting? yes

Have I read the documentation before posting (which pages?)? yes all

As you can see, you suggestion is already there but you, like most of our users, didn't pay any attention to it whatsoever, therefore did not mention which pages you read (I don't have any page named "yes"), ergo you lied in order to get a faster reply. Which brings me to my favourite quote from Dr. House MD: "Patients lie". Q.E.D. :D

I try not to write the story of my life. The attention paid by users to written material is inversely proportional to the number of words squared. Besides, the troubleshooter is mentioned in four different occasions in the documentation. Oh, wait, it's mentioned in the new version of the PDF version of the documentation, not the one you have. Q.E.D. once more.