Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown) 1.7.4
PHP version: (unknown) 5.5x
MySQL version: (unknown) 5
Host: (optional, but it helps us help you) 1and1 shared hosting
Admin Tools version: (unknown) 2.2.a3

Description of my issue:
I am in charge of about 50 domains and I have AdminToolsPro installed on almost a dozen. I have tried installing the 2.2.a3 update after receiving the email today. I get Fatal Error when trying to install the update. My domains were operating fine before. I get the error on front and backend.

On one site I get this on both front and backend.

Warning: require_once(/homepages/44/[ DOMAIN INFO ]/administrator/components/com_admintools/helpers/geoip.php) [function.require-once]: failed to open stream: No such file or directory in /homepages/44/[ DOMAIN INFO ]/plugins/system/admintools/admintools/pro.php on line55



Fatal error: require_once() [function.require]: Failed opening required '/homepages/44/[ DOMAIN INFO ]/administrator/components/com_admintools/helpers/geoip.php' (include_path='.:/usr/lib/php5') in/homepages/44/[ DOMAIN INFO ]/plugins/system/admintools/admintools/pro.php on line 55

On another I get this error both front and backend.

Warning: fopen(/homepages/44/[ DOMAIN INFO ]administrator/components/com_admintools/assets/geoip/GeoIP.dat) [function.fopen]: failed to open stream: No such file or directory in /homepages/44/[ DOMAIN INFO ]administrator/components/com_admintools/helpers/geoip.php on line 343

Can not open /homepages/44/[ DOMAIN INFO ]administrator/components/com_admintools/assets/geoip/GeoIP.dat

https://www.akeebabackup.com/support/admin-tools/10801-admin-tools-causes-404-error-when-click-on-joomla-qextension-installuninstallq-link.html

https://www.akeebabackup.com/support/admin-tools/10799-update-joomla-173-to-174-error.html

https://www.akeebabackup.com/support/admin-tools/10792-site-down-after-trying-to-upgrade.html


I have obviously edited the domain info.

That indeed fixed one of them right away and was able to install Core and Pro.

The GeoIp.dat error - no luck

The below is not mine - i just stumbled upon it trying to find some more info.

Warning: fopen(/home/a/d/a/6342/6342/public_html/site/administrator/components/com_admintools/assets/geoip/GeoIP.dat) [function.fopen]: failed to open stream: No such file or directory in /home/a/d/a/6342/6342/public_html/site/administrator/components/com_admintools/helpers/geoip.php on line 343

Can not open /home/a/d/a/6342/6342/public_html/site/administrator/components/com_admintools/assets/geoip/GeoIP.dat

I guess it may have to do with the WAF firewall blocking. I am just disabling WAF for now as per the link below.

https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html

The easiest way to work around this issue is using an FTP application or your hosting control panel's File Manager to rename a file.

Go inside the plugins/system/admintools directory on your site. You will see a file named main.php. Rename it to main-disable.php. This will turn disable the Web Application Firewall from executing and you can access your site's back-end again. After you have fixed the cause of your issue remember to rename main-disable.php back to main.php, otherwise your site will remain unprotected!