Support

Admin Tools Professional and the Joomla! update manager do not work very well together because Joomla!'s update manager does not support signed URLs, like those used by me to deliver Professional updates. It will forever show a new version. Nothing I can do.

Regarding the ticket instructions, take a look at the right-hand menu. Click on the Instructions link. From that point it's self-explanatory.

There is a reason why there's no direct link. The old ticket system only supported two states: post in all categories or post in none. This allowed me to show a post button to people who could post and have them select the category. But this was a stupid way of organising things. The new ticket system allows per-category and per-group permissions. For instance, AKEEBAPRO subscribers can post to the Akeeba Backup category, but only with public tickets. AKEEBADELUXE can post there too, but they can also post Private tickets. So, the best way to post a ticket is to go to the category you want and post there, if it's allowed.

This also cures another problem I had. The majority of private tickets were opened in the Akeeba Backup category, even though they were asking questions about restoration, Admin Tools, Akeeba Release System, Akeeba Subscriptions or accounting information. Why? Because that was the default category selected in the form. With the new system this is very hard (and more embarrassing) to happen ;)