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Admin Tools

#10192 Upgrade has site crashed

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by nicholas on Tuesday, 03 January 2012 14:41 CST

Tuesday, 03 January 2012 12:56 CST

nveinsti
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)


Description of my issue:
HELP!!!!

Hi, just ran into the same problems as the others running the update and now our entire site is down and can not install or access anything!

We are getting the following error now

Warning: require_once(/home/nveinsti/public_html/administrator/components/com_admintools/models/storage.php) [function.require-once]: failed to open stream: No such file or directory in /home/nveinsti/public_html/plugins/system/admintools/core.php on line 43

We are running on joomla 1.5.23

Tuesday, 03 January 2012 12:57 CST

nicholas
I have already documented the workaround: https://www.akeebabackup.com/support/forum/admin-tools-support/500-error-accessing-waf-after-udate/55317.html#p55317

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 January 2012 13:05 CST

nveinsti
Well, I've got other issues as it looks like for some reason this file is not there what so ever. I've searched everything and looks like the upgrade did some funky things.

Bottum line is our site is down completely (both frontend and backend)

Tuesday, 03 January 2012 13:18 CST

nveinsti
When I tried to update with the latest fix is when it wacked out everything. I'm going to try to reinstall the previous version as it worked and this has given me two hours of a headache.

I've managed to bring the site back online by copying all the files it was missing but now until i can get the admin tools working I'm wide open....grrrrrrrrrrrrrrr

Tuesday, 03 January 2012 13:24 CST

nveinsti
Well, i got it to install the 2.1.14 version and all looks like its working again, but scares me that something may have been compromised during the update. Hate when crap like this happens.

I would like to update the version, but until it's stable I can't take a chance to do this again.

Tuesday, 03 January 2012 13:46 CST

nicholas
There are two dozens of people who've tried that on 1-5 sites each and the latest SVN release works. Most likely you had an installation issue, which is impossible to know because all you've told me with the last 3 messages is that you have some indescript issues with your site. If you give me some details on the nature of the problems you experienced, I might be able to fix them. If you don't, I'm afraid I will never be able to fix them. I can't fix something unless I have at least a fair clue as to the symptoms. Would you like to help me help you?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 03 January 2012 14:05 CST

nveinsti
Hi Nicholas,

Here's what I can tell you from our experience today with the upgrade.

The auto-upgrade would not work as we did not enable ftp which is fine. So we began be installing the latest version(not the fixed svn) and it reported much the same as the errors that others we're seeing. So we tried the latest svn release and from that point everything ran bad with the entire site being crashed as it was asking for files that did not exist. I ftp'd files one by one until i got a response from the site. I then uninstalled the corrupted svn version and reinstalled the 2.1.14 version and the site came back online and admin tools was now accessible as with the rest of the site.

Our site credentials are as follows
Joomla: 1.5.23
PHP Version: 5.2.17
Web Server: Apache/1.3.42 (Unix) mod_gzip/1.3.26.1a mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_ssl/2.8.31 OpenSSL/0.9.8e-fips-rhel5 PHP-CGI/0.9
Web Server to PHP interface: cgi

Tuesday, 03 January 2012 14:41 CST

nicholas
I tried on a similar setup like yours, albeit using Joomla! 1.5.25 (you need to upgrade!). Here's what I did:
- Installed Joomla! 1.5.25
- Installed Admin Tools 2.1.14
- Enabled all WAF options (and I mean all of them, yes)
- Create a .htaccess with .htaccess Maker
- Tested all Admin Tools' features
- Upgraded to svn670
- Tested all Admin Tools features

Everything worked perfectly. No missing files, no problems, nothing. Therefore, I will insist in my earlier assessment that what you had was a failed installation, not a problem with Admin Tools itself.

Admin Tools 2.2.a1 is a BIG package. It's a 2Mb beast of a package. Many shared hosts and some lower-end VPS environments can't handle it, especially if you're using Joomla!'s FTP mode. In this case the installation times out or fails out cold and your site is borked.

As I explain in the troubleshooting guide, all you have to do to get back to your site is to rename the plugins/system/admintools.php file to admintools.php.bak. Then you can use our manual installation instructions, as per the documentation, to successfully install the component and it WILL work. I'm willing to take any bet on that ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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