Support

Admin Tools

#10145 Fatal Error in AEPlatform::load_configuration()

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by Chacapamac on Wednesday, 11 January 2012 14:49 CST

Friday, 09 December 2011 13:59 CST

user357
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.25
PHP version: 5.3.2
MySQL version: 5.1.41
Host: (optional, but it helps us help you)
Admin Tools version: 2.1.14


Description of my issue: I got the following error message after updating to 2.1.14:

PHP Fatal error: Call to undefined method AEPlatform::load_configuration() in /vsites/xxxx/httpdocs/administrator/modules/mod_akadmin/mod_akadmin.php on line 112,

I could not bring up the admin section of my site until I manually disabled the mod_akadmin module via the database.

Friday, 09 December 2011 14:43 CST

nicholas
You were very close to determining the cause of the problem, but not quite :) The error message comes from Akeeba Backup's module (not Admin Tools) and is caused by an incomplete upgrade, meaning that mod_akadmin hasn't been successfully upgraded. You actually have to delete the mode_akadmin directory and install Akeeba Backup 3.3.10 on top of your existing installation to fix this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 January 2012 14:49 CST

Chacapamac
I did have to delete the AKA plugins.system to make it work

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!